Outsourcing

rightsourcing

What is Rightsourcing and Why it’s the Best for your Business

Business, Offshoring in the Philippines, Outsourcing in the Philippines / By

What is Rightsourcing?

Rightsourcing is the newest buzzword that has surfaced due to the rise and relevance of outsourcing. True to its root word “right”, rightsourcing is about choosing the right source to provide your required services.

“Rightsourcing is selecting the best way to procure a service and deciding whether a company is best served by performing a business requirement in-house (insourcing) or contracting it out to a third-party service provider (outsourcing). Rightsourcing literally means “choosing the correct source.”
– Margaret Rouse, whatis.com

Technically, rightsourcing and outsourcing are quite similar. They share some major concepts such as ensuring that businesses could focus on their core projects. Thus, leaving the non-core projects to outsourced staff. However, the latter takes outsourcing to the next level.

Now, slowly gaining its momentum from most business outsourcing companies, rightsourcing is on its way to innovate businesses of all sizes.

Why Its Best For Your Business?

Matching the right talent for an important task takes a lot of time and patience. Even deciding whether a valuable role should be outsourced or not is something to think over a few times.

Do you remember the advantages of outsourcing?

If not, here are a few.

1. Reduced recruitment and operational costs

Costs are a significant part of the decision-making in any business or company. But how can you reduce costs if you wanted the best quality output?

The answer is outsourcing.

Choosing to offshore some of the non-core tasks eludes the need to hire an in-house staff, which is undoubtedly costly. Also, operational materials such as equipment would be minimised to a great extent.

2. Expertise

The chance of locally employing an expert in the field is quite rare, especially when you’re on a budget watch. It might not be a smart move if that position is for a non-core task. However, a larger pool of skilled individuals is available when you choose to outsource. Thus, giving you a huge number of applicants to choose from and a bigger chance of picking the most suitable person for the position.

3. Productivity and quality output

If you found a reliable rightsourcing company to help you employ expert people in the field, your productivity rate will shoot up. And since these are external professionals, surely, the high-quality output is also on the table.

Nowadays, even some of the most successful companies around the world rely on outsourcing. We have Slack, GitHub, Skype, App Sumo, and Alibaba – to only name a few. These companies have been growing and expanding their businesses since then, proving that outsourcing indeed helped them improve.

To experience the same perks that they are enjoying, you must be assured of finding your rightsourcing partner that might also aid you to success. Only then you and your company will enjoy these advantages.

Contact us for a free consultation today!

offshore-web-development

Important Things To Consider Before Hiring A Web Developer

IT Outsourcing Services, Offshore Web Development, Outsourcing in the Philippines / By

In this day and age, owning a business without a website is quite outdated. However, you must’ve heard a thing or two about a web developer, right?

If not, then let me give you a brief definition.

A web developer, according to Technopedia is a kind of programmer who specialises in the development of applications related to the world wide web. They are usually concerned with the back-end or the programming aspect of creating a website or web application.

However, many web professionals today possess both the skill sets of a web designer and developer. One automatically comes with the other.

Now, if you’re thinking of hiring a web developer who can help you create and boost your website online, you must consider these things first:

Decide on your web development service requirements.

Before you start to look for a web developer, you must first identify all of your project requirements. Perhaps, you need a new website? Or you just wanted to enhance your existing site? How do you want your website to look like? Specifying which other web services you wanted to include in your website will also help your chosen web development team to assess the complexity of your project.

Take note that you should be specific of what colours to use up until the other technical stuff that you prefer. If you’re not familiar, ask for the professional’s suggestions.

Set your project timeline.

Setting the timeline is very much important in any project. This would serve as their deadline, as well as the only time to work on it.

Communications, reviews, approvals, content gathering, and meetings are all typical parts of the web design and development process. So it is most important for your internal team to determine how long they might be handling your project. But if you’re not certain about establishing a timetable, you can always seek professional help.

Allocate your budget.

Hiring a local web developer will most likely to be more expensive than outsourcing a team overseas. Most business outsourcing companies offer the services of a professional web developer, so you should not worry about finding one. But as expenses are one of the major factors, exploring your choices first will definitely be a smart move.

Keep in mind that other than the creation process, ongoing maintenance should also be part of the service. Your site would need as much attention post-launch as it gets during the design and build stages that would affect your search rankings.

Take note of the long-term expenses and not just the temporary process. Also, be certain of which specific processes are included in their service before signing a contract.

Identify your prospective team.

Get to know the people who will be involved in your project. Ask for their portfolio and look closely at their previous works. You can also ask for former client feedbacks and reviews, if necessary.

Picking a team to handle your project is indeed time-consuming. However, you should feel confident with the people that you’ll choose for your project.

There are a lot more important things to note before hiring a web developer. And since they will play a huge part in your improving your business, you have to be very assured.

Just like the saying goes, “A web developer creates a website and develops it. However, a good developer deeply understands the principles of web development and more.”

In the end, competent and skilled web developers with expert know-how of the latest web practices will always be the best choice.

Check here for high-quality web development services for reasonable prices. 

Contact us for a free consultation today!

outsourcing partner

Key Factors to Consider Before Choosing an Outsourcing Partner

Outsourcing in the Philippines / By

Selecting an outsourcing partner for your business will play a significant role in your company’s reputation and success. It is one of the decisions that must not be made overnight.

Putting your hard-earned money at stake, to start a small business is already a big step. How much more when choosing a company to partner with? This is why you should practice being extremely cautious before coming up with a definite choice.

To help you pick one from the pool of good business outsourcing companies, you must examine these factors.

1. The Company Background

Trusting other people to handle such important tasks on your behalf is perplexing. So you must find out tons of information about the company, the owner, their background, history, track record, and the management team that will directly lead your offshore team. Check if they have formidable experience and achievements to back them up. Make sure that your possible outsourcing partner has the abilities to spot skilled and qualified talents. If a company have an impressive background, you can then guarantee a swift and flawless workaround.

2. Pricing

Companies outsource their services mostly to save costs, so pricing comes next. It is important to avail the services with the best prices, but the quality of work should not be undervalued. Inquire on each vendor’s pricing structure and compare it with each other before deciding on which outsourcing partner to work with. Though the price is immensely important, don’t let it be the only deciding factor.

For example, (see the image below) notice the difference when offshoring with DBOS vs. the standard Australian costing.

outsourcing partner
*Rates are based on Annual Cost for a low ranking staff

3. Employee Retention

In an outsourcing company, most agents only come and go. But, employee retention is highly regarded as one of the most important factors in choosing an outsourcing partner. Some outsourcing companies implement impressive incentive programs to ensure that their employees’ hard work is well-appreciated. Others organise lunch outs, mini gatherings, and even team building activities to help them unwind. The ability to keep their employees for a long time says a lot about how they treat and handle their people. Happy employees mean a higher quality of work and a faster turnaround. So choose a company that value their employees.

4. Certified Outsourcing Partner

Guarantee that your chosen business outsourcing company is certified and registered. Although this occurs in a few rare cases only, there are still unregistered companies who are illegally operating. Not only they are violating their government policies, but it also shows how irresponsible these companies are. On the other hand, certified outsourcing companies who pay their taxes well and follows the rules required by their government are deemed responsible. So be extra keen on choosing.

5. Visit the Location/Office

Before finally sealing the deal with your chosen partner, make sure to do an ocular inspection on its location or the office. You have to see the place for yourself first before signing the contract. Pay attention to the staff, the production area, the devices used, and the whole office setup. Remember that an organised floor might be just a coy.

We hope that these factors will help you finally decide on to which outsourcing partner should you lean on to.

Choose to outsource today! Contact us for a free consultation today!

 

 

 

non-core services

Conveniences of Outsourcing Your Non-Core Services in 2019

Offshore Back Office, Outsourcing in the Philippines / By

In contrast to the common knowledge of today’s industry, artificial intelligence, automation, and cloud sourcing did not outshine traditional outsourcing. It even helps in boosting the industry of outsourcing every company’s non-core services. The emergence of these outsourcing trends only enhances the development of services.

Prior to the introduction of the latest trends, people now question the credibility of traditional outsourcing. However, they don’t realise that the AI and Robotic Process Automation (RPA) is still developing. These outsourcing trends might be capable of doing menial tasks such as generating reports, sending recorded responses and so on, they still are incapable of doing complex tasks that require in-depth thinking.

In addition, these new technologies are way too expensive for businesses to acquire. Upskilling the employees’ is still a way better option, and that’s why outsourcing remains relevant amidst the emerging new era.

Here are a few other reasons why:

A larger talent pool

Hiring a human employee is still better than solely relying on AI and automation. Unlike these technology-powered devices, the human mind works better and is more elaborate. As to when hiring employees for your non-core services, outsourcing is still proven to be the best choice.

Hiring locally spells expensive and there is no assurance of an expert in the field. However, if you choose to outsource in a developing country, wages are surely a lot cheaper and you will be able to choose from a large number of applicants. Thus, the probability of picking the most suitable employee is right in your hands.

Helps you focus on your core duties

Outsourcing your non-core services helps you see the bigger picture. When you outsource, you’ll be able to lay down your priorities and plan the next strategy to support your business’ growth. The time-consuming tasks will no longer be your problem because of your outsourced experts.

To help you decide on which of your services to outsource, we listed a few back-office services here. 

Even some of the biggest companies believe that outsourcing is effective and is much more than a cost-cutting tool. Some of these companies include; Slack, GitHub, Skype, App Sumo, BaseCamp, Alibaba, and a lot more.

Guarantees increased productivity

Although people are naturally good with multi-tasking, the risk of better quality output will be affected. Some employees work overtime trying to do everything at once. Continually doing this will result in tiring themselves out, or worst, getting sick the next day.

But when you have an offshore back office team to handle the mundane tasks, then you’ll save a lot more time. You don’t have to worry about productivity and quality as they both are the nature of all business outsourcing companies.

There’s so much more to outsourcing than most people know. For decades, it has been a powerhouse industry that saved numerous staggering economies. And although there are a few downsides when outsourcing, its huge advantages should not be overlooked.

This year, and in the next years to come, businesses might change the way they look at outsourcing. However, it is a solid fact that this industry has no means of slowing down. As long as businesses find it effective, and as long as it keeps on chasing the evolution of services, there will be no end for the outsourcing sector.

Contact us for a free consultation today!

outsourcing trends

Critical Outsourcing Trends For Businesses in 2019

Business News, Outsourcing in the Philippines / By

Outsourcing and offshore companies, despite being considered as a huge risk-laced investment was proven tough. Withstanding decades since its founding date, outsourcing trends today and have undoubtedly become the norm. It reshapes the global industry and has been growing efficiently, without any trace of stopping soon.

This year, a few market analysts predicted that it would be a bumpy phase for the outsourcing industry, however, it did not show any sign of slowing down. Since the market is growing, business outsourcing companies should fasten their pace and keep up.

Here are the five areas in outsourcing that we expect to evolve throughout 2019.

Robotics

Dubbed as the future of outsourcing trends, robotics is expected to raise a massive impact this year. Its main role is reported to be for automating basic and repetitive office tasks. These include; generating reports, collecting information from existing documents, extracting and sorting information, and other basic stuff. Various domains like banking, finance, insurance, healthcare, legal service, and more are the recipients of that data processing. But before its implementation, the Robotic Process Automation (RPA) has to be trained and practised thoroughly for a long time.

Cloud Technology

The evolution of IT  services has brought cloud computing today. Research says that it has already redefined the role of numerous IT functions. These include;  help desks, tech support, data centre operations, and more.

Small-to-medium sized businesses are now hosting data online, as reported from Gartner’s latest survey. And although filled with a few drawbacks and data security issues, it still attracts more attention nowadays. However, some businesses are still apprehensive in completely relying on cloud-based services. This year, we expect cloud technology to be more popular.

Data Security

Protecting the digital data, such as those in a database is an IT responsibility. More so that data theft has been a great issue for businesses who outsource their IT needs. Therefore, cybersecurity has been a genuine issue for the department ever since. Though it does not happen more often than not, prevention is still better than cure.

Internet of things (IoT) refers to describe the network of devices that talk to one another over the internet, thus, making it susceptible to cyber-attacks. A recent study carried out by HP found that 70% of IoT devices had “serious security vulnerabilities”.

Numerous industry experts predicted that 2019 will be a bumpy road for the business outsourcing industry. Various outsourcing trends will continuously progress and bring some significant changes. To keep up, the industry must also take huge steps. Nevertheless, the unbudging outsourcing industry still kept its pace to advancement.

Contact us for a free consultation today! 

Telesales Isn’t Dead—and Here’s Why

Call Center Philippines, Customer Support Service Outsourcing / By

From an outsider’s perspective, telemarketing seems like an outdated form of selling your products. Today’s technology has forced the marketing industry to take great strides when it comes into advertising. From large LED screens playing video ads 24/7 situated in busy city streets, to subtle digital marketing techniques to help give target consumers a gentle nudge towards buying more goods, selling stuff through the phone is perceived to pale in comparison: it’s a marketing method almost as old as direct selling itself.

But today, call centres are still in demand because telesales still works. Despite the persistent misconceptions surrounding phone marketing, outsourcing telesales can still make a huge impact on your business.

It’s the least annoying form of advertising

Almost every time you go online, there’s always that pesky pop-up ad begging you to click on them. Even when you’re watching a video on Facebook or Youtube, or when reading an article, the average reader will have to go through a few hoops in order to dodge an incessant barrage of either static or video ads. Ads have gone from a necessary evil to a regular nuisance, and audiences are trying to actively avoid it. According to a poll, telesales is ranked as the least annoying form of advertising as only 4% of the total respondents have voted against it. This means that when conducted properly, telemarketing is less likely to be ignored by a target audience compared to other forms of endorsing sales.

Phone marketing strengthens human connection

Since telesales is conducted through voice calls, prospect consumers experience a more intimate approach. Customers were found to respond more with telemarketing because of the human interaction factor, affecting the perceived sincerity and personal touch of the transaction or session. According to recent studies, when making big decisions for large purchases like a car, insurance, healthcare, or the like, customers prefer calling businesses personally and talking to a real human being. Because of this, telesales is one of the business processes that are not currently in danger of being replaced by AI. This trend in customer behaviour also makes outsourcing telesales very ideal, as international agents from countries like the Philippines are well regarded because of their positive personalities and empathy towards their customers. Having a strong and experienced team of telemarketing can do wonders in helping to further develop your business.

Outsourcing telesales generates leads

Though there are several different ways to perform lead generation, telemarketing is among the most efficient method. Offshore telesales promotes better brand awareness and provides greater market insight. A significant chunk of the call centre industry specialises in performing outbound sales through offshore telesales. According to relevant statistics, outsourcing lead generation is ranked to be 43% more effective than in-house due to expertise and experience. Hiring an offshore staff to generate leads for your company stacks up numerous advantages on your end, as not only will you get better results, outsourcing also allows you to save money while efficiently improving your cash flow.

 

These are only among the many reasons why telesales continues to play an important role in business until today. Though times are changing, it doesn’t necessarily mean that all traditional practices are rendered defunct due to technological advances. Telemarketing isn’t dead, and it isn’t showing any signs of dying out anytime soon.

Looking for highly-skilled telemarketers to boost your company’s sales? Check out our staffing services to see which of our outsourcing services is the best fit for your business’ needs.