Hire an Offshore IT Help Desk | Save Up to 70% on wage costs
Looking to scale your tech support without increasing local headcount or costs? Our offshore IT help desk services provide fast, reliable, and cost-effective support for your business — helping you maintain business continuity, improve customer satisfaction, and reduce IT overhead.
At DBOS, we connect businesses with experienced Filipino IT support specialists who work remotely to deliver world-class help desk services across all time zones.ates.
DBOS Salary Guide
Please note: Our services are available exclusively to clients located in Australia and New Zealand.
What Is an Offshore IT Help Desk?
An offshore IT help desk is a team or individual based in another country who remotely manages your business’s technical support needs. These professionals respond to and resolve technical issues for your employees or customers — just like an in-house team, but at a fraction of the cost.
They typically provide support for:
- Hardware and software troubleshooting
- Password resets and access issues
- System outages and performance problems
- Network connectivity issues
- Device configuration and setup
- User support and ticket resolution
- Remote desktop assistance
- Escalation and reporting

Why Choose Offshore IT Help Desk Services?
✅ Reduce IT Support Costs
Hiring a local IT team can be expensive. Offshore support allows you to save up to 70% while maintaining high service quality.
✅ 24/7 Global Support
With a dedicated offshore team, you can offer round-the-clock IT help desk coverage across multiple time zones — ideal for distributed teams or international customers.
✅ Quick Response Times
Our offshore IT support teams are trained to meet SLAs and resolve issues promptly, minimizing downtime and boosting productivity.
✅ Scalable Solutions
Easily scale your IT support as your business grows — from one technician to a full help desk team.
✅ Access to Certified Tech Talent
Our IT specialists are skilled in remote support and trained in tools like Microsoft 365, Google Workspace, remote desktop software, and ITSM platforms.

Why the Philippines for Offshore IT Help Desk Support?
The Philippines is a leading destination for offshore IT services because of its:
- Highly skilled and English-speaking IT professionals
- Strong work ethic and customer service culture
- Familiarity with global IT infrastructures and standards
- Cost-effective labor market with high service quality
- 24/7 support capabilities and modern infrastructure
At DBOS, we carefully vet every IT help desk specialist to ensure technical proficiency, communication skills, and cultural alignment.
Platforms & Tools Our Offshore IT Help Desk Teams Use
Our specialists are proficient in:
- Zendesk, Freshdesk, and ServiceNow
- Microsoft 365 Admin Center
- Google Workspace Admin Console
- TeamViewer, AnyDesk, and RemotePC
- Jira Service Management
- Active Directory
- VoIP and ticketing systems
- Custom internal ITSM tools
Industries We Support
Our offshore IT help desk services are trusted by businesses in:
- SaaS and tech startups
- Healthcare and telemedicine
- Retail and e-commerce
- Finance and insurance
- Education and training
- BPO and shared services
Whether you’re supporting employees or end-users, we tailor our IT help desk solutions to your business model.
Building your offshore team
STEP 1
Free consultation to assess and understand your needs
Our job is to help your business go to the next level through our offshore staffing solutions. Based on your current situation and future goals, we will help you determine if offshore staffing is the right fit for your business and pay close attention to the financial considerations.
STEP 2
Customising a solution and contract
Once we’ve identified the specific needs of your business, our team will customise a solution and provide a transparent and detailed quotation for your review and approval.
STEP 3
Searching for the right talents
The searching and sourcing of talents begin. Leave it to us to find the most suitable candidates for each role guaranteed to be assets to your business. All with the right qualifications, excellent English communication skill and the right attitude.
STEP 4
Implementation
Our team will put together a clear transition plan to facilitate all aspects of your offshore team’s setup, which includes all employment contracts, IT infrastructure and support, workspaces and necessary training. We will work together seamlessly and consistently to ensure the proper transition for all stakeholders.
STEP 5
DBOS welcome you onboard!
Your new dedicated offshore team jumps into action and regularly updates you on their progress. You can now focus on the more essential aspects of your business at ease, knowing your new team is well supported and cared for by DBOS.
What our partners say about us
We’ve had the pleasure of partnering with DBOS for over three years now, and the experience has been nothing short of exceptional. The team they’ve assembled in the Philippines has played a pivotal role in our ongoing success. Their professionalism, dedication, and expertise have surpassed our expectations, and we’re grateful for their invaluable contributions to our business. Thank you, DBOS, for your unwavering support and commitment!

CarCoop
The best thing about DBOS is that they LISTEN! They fully learn the requirements needed by us and then execute their search. The candidates they have resourced for us have been outstanding and I believe we have hired 90% of candidates presented to us. Great communication and highly professional. I certainly recommend them as they DELIVER.

Simon Suter
My attitude has changed dramatically and it is the claims team that turned me around. Their knowledge and skills continue to increase. Great job Jacqui and DBOS!

Amanda Fitzimmons
I am so impressed with DBOS and the team I have the privilege to work with on a daily basis. Professional, can-do, positive, happy and overall awesome.

Richard Kay
Fantastic company! We love the team DBOS has recruited for us, they have made such a positive impact in our workflow. 10/10

Poco Posy
The DBOS team are invested in helping PD achieve business outcomes that drive profitable growth and have a genuine desire to see us succeed as a fast-growing, low-cost car insurer. This alignment makes it a very sustainable business partnership.

Simon Lindsay
The team at DBOS are sensational! They have been able to assist me with the growth of my company and have also suggested ideas that can cut my admin costs. I highly recommend considering DBOS for any outsourcing services your company may have. I’m using them for graphic design and web design. It’s an asset to have people there on the floor to manage my team.

Rob Escudero
DBOS has been a transformation to our business. The team have been fantastic from the start of the process and all the way through. Jacqui has been without a doubt the driver of this. She qualifies exactly what you need and want and will work with you the best possible candidates to assist your business. Recruitment is an integral part of every business. Sometimes it’s not just about the skill set, it is about the people. The entire process has been seamless. Everyone is supportive from the DBOS team and they have certainly provided us with 100% dedication to our business.

Stacey Antal
We’ve been with DBOS for almost a year now and they continue to deliver outstanding support and service. We started with just two staff and have now grown to eight with more growth plans in the future. They keep getting better at what they do and they genuinely care about our staff and our business. We definitely chose the right outsourcing partner.

Shaun Musa
I highly recommend dealing with the team at DBOS for your outsourcing needs. We were looking for an app developer for our startup and the DBOS team found a great candidate for us to interview. We hired him and he has been great, exceeding all expectations. DBOS are very professional and I can trust our new developer is being looked after as a remote member of our team.

Gene Dower
It’s a pleasure working with DBOS. Their head office team are efficient and effective communicators who truly support the delicate process of outsourcing a team. They work together with you to select the right team members and then provide ongoing support and management. They have made the transition for our business much easier.

Kelly Jamieson
After searching high and low for a BPO that could deliver what they promised, we found Jacqui and DBOS. The attention to detail and clear proactive communication is 2nd to none. We currently have six staff and scaling that 5x this year. Highly recommended!!

Michael Speight
DBOS are hands down the winner when it comes to one on one service! Far from your typical BPO, DBOS will put the right people in place to give you actual team members. I highly recommend Jacqui and her skilled entourage to deliver you an outstanding outsourcing solution for your organisation.

Roo Wright

