Hire a Contact Center Agent
Collections specialist collects payments and resolves overdue bills from the individuals or businesses liable for the debt. They must locate clients responsible for unpaid bills and set up acceptable repayment terms to preserve the financial assets of their employer.
A Collections Specialist must have excellent communication, negotiation and problem-solving skills. It’s also crucial to have the emotional intelligence to deal with clients who may not have the funds to settle their outstanding invoices. They must be able to address each conversation as a fresh start without carrying over any emotions from previous calls.
Why Choose an Offshore
Contact Center Agent
The best contact center agents in the Philippines share the same qualities and performance metrics. They are college educated, highly trained across various specialised fields, easily adaptable, tech-savvy, and customer service oriented.
With the support of DBOS, you’re guaranteed to be connected to the most experienced and skilled contact center agents in the Philippines. All while saving your company by up to 70% on labour and operational costs. Our team will guide and support you all throughout your outsourcing journey and ensure optimum performance of your offshore team.
Choose Contact Center Outsourcing in the Philippines by partnering with DBOS.
Start building your offshore team
Building your offshore team
Free consultation to assess and understand your needs
Our job is to help your business go to the next level through our offshore staffing solutions. Based on your current situation and future goals, we will help you determine if offshore staffing is the right fit for your business and pay close attention to the financial considerations.
Customising a solution and contract
Once we’ve identified the specific needs of your business, our team will customise a solution and provide a transparent and detailed quotation for your review and approval.
Searching for the right talents
The searching and sourcing of talents begin. Leave it to us to find the most suitable candidates for each role guaranteed to be assets to your business. All with the right qualifications, excellent English communication skill and the right attitude.
Our team will put together a clear transition plan to facilitate all aspects of your offshore team’s setup, which includes all employment contracts, IT infrastructure and support, workspaces and necessary training. We will work together seamlessly and consistently to ensure the proper transition for all stakeholders.
DBOS welcome you onboard!
Your new dedicated offshore team jumps into action and regularly updates you on their progress. You can now focus on the more essential aspects of your business at ease, knowing your new team is well supported and cared for by DBOS.