offshore staffing manila

aussies vs filipinos

More Cultural Differences: Aussies vs Filipinos

Cultural differences and language barriers are some common concerns that international businesses encounter, especially BPOs. So they take the time to learn about their client’s customs and traditions to understand them better.

One good example is Australia and the Philippines. Until this day, the huge number of Australian-owned offshore staffing companies that are being brought in the country is continuously increasing. Despite sharing a few similarities on other things, inevitably, the Aussies and Filipinos are still divided by obvious cultural differences. And although they can easily adapt to sudden changes in the environment, the dissimilarities are too transparent not to notice.

Being aware of these differences between the two countries will help address the issue earlier or produce a better approach about the matter.

On our previous blog, we already mentioned a few cultural differences between the Aussies and Filipinos in the workplace. Today, we’re going to enumerate more of what makes these countries distinguishable from one another.

Check out our infographic below to know more about these differences.

aussies-filipinos

Like in any other business setting, offshore staffing does not start without risks and difficulties. Most often than not, cultural differences, technical issues, traditional practices, and other things cause disputes between the outsourced staff and the employer if not handled well.

So if you’re thinking about building a remote Filipino team, you should learn how to overcome the cultural division. Once you do, then it’s the right time to find an outsourcing partner who can efficiently work for you and your needs.

Check out DBOS – a fast-growing Australian-owned offshore staffing company who offers cost-effective services such as digital marketing, IT outsourcing, web development, graphic design, content writing, customer support, and so much more!

Contact us at DBOS and get a free consultation with our very own CEO and Founder!

employee-engagement

Important Employee Engagement Stats

Employee engagement does not simply mean happiness nor satisfaction. An employee can be happy and satisfied at work but might not be willing to go the extra mile for the organisation and its goals.

According to a definition by Forbes, employee engagement is the level of commitment, passion, and loyalty a worker has toward their work and company. The more engaged an employee is, the more work they’ll put forth.

What do engaged employees mean for your business?

A business with engaged employees create lower risks of turnover, boost customer satisfaction, and produces high-quality output. They work hard not only for the paycheck but also to help achieve the company’s goals. They are committed, passionate, and loyal to their jobs. Those are the people who don’t mind going the extra mile to achieve the common goal.

Check out some important employee engagement stats on the infographic below.

employee-engagement

It is rare to find highly-engaged employees nowadays because most of them work on a routine basis. They do their jobs excellently, beat their deadlines, go to work on time, but do not put extra effort to achieve the company’s goal.

That’s why we at DBOS continuously organise activities that aim to involve our employees with everything that goes within the company. We provide them with a healthy and comfortable working environment, as well as a support staff that they can always go-to for assistance.

We are an Australian-owned fast-growing offshore staffing company located in Manila, Philippines. We offer a wide range of offshore staffing services from non-voice to voice accounts! See our full list of offshore staffing services and get a free consultation with our CEO/Founder!

better business

Guide in Building a Better Business with Outsourcing

Tracing way back from the early days of outsourcing, businesses first doubted its effectivity. Later on, organisations started to see the potential and took the risk of utilising what the strategy offers to build a better business.

For a long time, entrepreneurs believed that outsourcing is only reserved for huge companies. That’s why small-medium businesses were intimidated for a long time and does not even consider outsourcing. But now, most small businesses are the biggest beneficiaries of this strategy. Thanks to technology for making it easier to outsource tasks and services all over the world.

Most business owners agree that what stalls a business from growing is the entrepreneur’s belief that they can do it all because of their talents.

While outsourcing remains to be a great business strategy, not everyone has fully understood what it means to outsource your services, what to outsource, and when? This blog was made to address all these concerns and a few guidelines on how to build a better business with outsourcing.

How do you know if it’s time to outsource?

The timeline for every business to outsource differs. They do not follow the same timeline nor set an identical process even for the same field. Normally, businesses maintain an in-house staff for their core services. But if they are planning to expand, outsourcing is a good strategy to make use of.

Here are the signs that you might need to consider outsourcing:

  • You’re spending all-day doing administrative tasks instead of your expertise.
  • You feel overwhelmed working on your business.
  • You have turned down an opportunity because you can’t keep up on the production.
  • Sales are declining.
  • Production time gets doubled.
  • You’ve been focusing on routinary tasks.

These are only just a few of the telltale signs that you should be looking out for if you want to know if its already time to outsource your tasks or services.

Knowing when to outsource your services is one thing, but identifying the benefits that you’ll get from outsourcing is another.

What tasks/services should you outsource?

Keep in mind to evaluate all your tasks and services using the outsourcing decision matrix before delegating anything. These days, almost any task can be outsourced with a huge pool of skilled professionals as freelancers or contractors. However, just because you can outsource doesn’t mean you should. Take a good look at your tasks and identify which are part of your core competencies and then keep them close to you.

The types of tasks that are best outsourced fall into these three general categories:

  • Highly skilled, or executive, expertise
  • Highly repetitive tasks
  • Specialised knowledge

The right outsourcing partner

Finding the right contractor is the most important part of outsourcing. Among the thousands of outsourcing companies that offer the same services, countries like India and the Philippines are at the top.

It won’t be easy to choose one, so you should examine these factors first before picking one from the pool of probable right outsourcing partner.

  • Company background – this includes past projects, client feedbacks, achievements, and experience
  • Pricing – think of the prices that will work best for you and your company’s budget
  • Employee retention – a great outsourcing company knows how to treat their employees well
  • Certified outsourcing partner –  pays their taxes on time and follows the rules required by the government
  • Location/office – visit the actual site and see the whole office set-up  

Conclusion

Outsourcing is a good business strategy that can provide actual results if professionally handled by an expert in the field. It can help increase your sales and make your business grow in the long run.

Know more about how outsourcing and offshore staffing in the Philippines work with DBOS! Ask about our services and get a free consultation with our very own CEO/Founder!

outsourcing-decision-matrix

How to Use the Outsourcing Decision Matrix

The outsourcing decision matrix is a strategically designed plan that aims to help business owners, entrepreneurs and decision-makers to figure out their plan before the final decision to outsource.

Now, outsourcing is not something you can decide with overnight. In one way or another, it could make a significant impact on your business. It can assist in freeing up your time to allocate for innovation and other vital tasks that will aid in growing your business. And just like other businesses, there are unprecedented risks to outsourcing. However, with good planning and strategy, those risks can easily be disregarded.

In this blog, we will explain the importance and usage of the outsourcing decision matrix.

outsourcing decision matrix
Figure 1. The Outsourcing Decision Matrix

How to use the outsourcing decision matrix

There are 3 important steps when using the outsourcing decision matrix.

  1. Identify the importance of your task
    It is important to identify the value of a certain task before deciding to either keep it in-house or choose to outsource. You should know first if that certain task is vital to your company’s competitive advantage.
  2. Know its contribution to operational performance
    Evaluate if this certain task is very much important to your company’s day-to-day operations. Will your operations rapidly decline if it’s done badly?
  3. Plot your task on the matrix
    Now that you’re done evaluating which task goes where you’re more than ready to allocate it on the actual matrix. Doing so will give you a better plan on which to outsource or keep in-house.

The quadrants:

  • Form a strategic alliance – tasks in this quadrant are strategically important but only contributes a little to operational performance. They are considered to be relatively insignificant of full in-house focus. These tasks can be outsourced.
  • Retain – these tasks plays important roles both for successful operational performance and strategic importance. Tasks like these should be kept in-house for maximum control.
  • Outsource – these tasks are important for a successful operational performance. However, they are not strategically important. These tasks can safely be outsourced.
  • Eliminate – tasks in this quadrant are not at all important to your organisation’s overall strategy nor they make any contribution to the day-to-day operational performance.

Properly using the outsourcing decision matrix can tremendously help your business grow. Each quadrant on the matrix gives you an insight as to whether a task should be outsourced, retained, strategically aligned, or eliminated. It is now up to you on how to execute the matrix.

Conclusion

The outsourcing decision matrix is a good starting point for making decisions about whether or not to outsource tasks in your business. A lot of outsourcing companies especially in the Philippines has used the matrix even once.

Out of the hundreds of offshore staffing companies in Manila, Philippines, DBOS – a fast-growing Australian-owned BPO company continuously soar high. At DBOS, we proudly offer various back-office services, digital marketing, web development services, and more! We take pride in helping small and medium businesses reduce their wage costs up to 70%!

Know more about our offshore staffing services today and get a free consultation from our very own CEO/Founder!

outsourcing statistics

Outsourcing Statistics to Guide Your Business Decisions

The power of outsourcing has long been proven to be one of the most effective business strategies. Small and medium businesses trusted this exemplary approach to help their businesses grow. To convince themselves, most startup entrepreneurs also refer to various outsourcing statistics before deciding whether to jump into this game plan or not.

Outsourcing is a great way to reduce your wage costs, tap a huge pool of the best talents, and get your business running 24/7. If the nature of your business allows, pick your outsourced team/staff from a different time zone and take is an advantage so you’ll have someone working for you around the clock.

Offshore staffing companies offer various back-office services, offshore digital marketing, IT outsourcing, and outsourced customer support services.

Now, numbers don’t lie.

The infographic below contains the latest figures and facts about the global outsourcing industry based on combined comprehensive surveys.

outsourcing statistics

Outsourcing companies are found all over the world. But, some of the most sought after are found in Asia. One of these is the Philippines, also known as the “Outsourcing Hub of Asia”. With its low-cost services but guaranteed high-quality output, the country became home to numerous foreign outsourcing companies who wish to expand their business.

Among the countless offshore staffing companies in Manila is DBOS, a fast-growing Australian-owned company that offers exemplary talents for cost-effective prices.

Reduce your wage costs up to 70% with DBOS and get a free consultation from our very own CEO/Founder!

web-development

Stats That Prove Outsourcing Web Development is Beneficial for Startups

Starting a new business is always a hit-or-miss. Aside from the limited funding, startups usually lack the expertise and manpower to accomplish complex detail-oriented tasks such as web development.

Business experts say that the most successful startup companies today thrive because of outsourcing. Startup entrepreneurs aim to save money as much as they can so rentals for the location, equipment, software, and wages for the staff is a bit of a stretch for the owners. So their best choice would be delegating that task to a company who has the expertise in that field.

Generally, outsourcing is the most cost-effective choice for all startups. But, the trick is finding a trusted company with experience, skills, and expertise on the service that you want to outsource.

So if you’re having second thoughts on whether to outsource your web development services or not, better see our infographic below.

web-development

For a reputable company that can handle all your web development services, choose DBOS – a fast-growing Australian-owned offshore staffing organisation based in Manila, Philippines. We offer competitive rates for all our services, as well as guarantees fast turnaround and high-quality output.

Learn more about all other it outsourcing services that we offer and get a free consultation with our very own CEO and Founder!

Check us out at dbos.com.au for further information regarding our cost-saving offers.

offshore call centre

Offshore Call Centre Facts

Offshore call centre services have long been a vital part of the Business Process Outsourcing (BPO) industry. Long before other back-office offshore services was introduced in the Philippines, the call centre business was first.

For years, the BPO industry has hugely contributed to the economic growth of several struggling countries including India and the Philippines. These countries were two of those who keep on dominating the industry up until this day. Industry experts even called the Philippines as Asia’s outsourcing hub and the ideal destination for outsourcing.

Call centre hubs in the country focus on providing customer service and sales. Compared to in-house agents, outsourced customer support offers lower labour costs but produces higher productivity rates – a total win-win situation. And that is the major reason why foreign companies choose to outsource in other countries.

Learn more about the offshore call centre industry on the infographics below.

offshore call centre

So, if you’re looking for a reputable and trusted offshore staffing company who can handle all your call centre needs, just visit us at dbos.com.au. You can also check out the other offshore staffing services that we offer and get a free consultation from our very own CEO and founder!

outsource-hr

The Perfect Time to Outsource Your HR Services

Piles of unread papers on your desk and crumpled ones everywhere – the classic image of an HR office. Sometimes you can’t help but ask, is there any other way to do this paperless and more organised?

Business owners and admin department have long been distressed with thinking of alternatives for a more systematic HR process. Fortunately, times have evolved and HR support outsourcing has become a part of the trend.

A number of successful companies today can prove that choosing outsource HR services has helped their processes run smoothly. Some of their functions include; recruitment, training, development, labour law compliance, compensation, benefits, and employer-employee relations.

Coming up with the decision to outsource your HR services is a huge leap for the whole department, most especially, for the company. So, you should learn about the advantages of outsourcing your HR services beforehand to see if it fits your business.

On the other hand, how will you determine if its finally time to decide on outsourcing?

Well, there’s a perfect time for everything, they say. So if you rush something without thinking thoroughly, the chance of it failing is bigger than its success.

That’s why we made this special list for you to determine if now is the perfect time to outsource your company HR functions.

1. If your business is growing

A growing business means more positions to fill, and so are applicants to pick from. On the recruitment area, it automatically translates to busy hiring months. Pooling for candidates and skilled individuals are not as easy as it may seem. Job postings here and there, countless phone calls, scheduling interviews, and so much more – just to find the right candidates.

Did you know that the longer it gets to fill a certain position, the bigger the money you are spending? But, if you delegate this task to an expert, they can ensure to fill in the position with a skilled candidate, on a deadline.

2. If you need to save money

Outsourcing saves you money in so many ways. For instance, you’ll get the expertise of someone that doesn’t have to be trained. Also, outsourced talent’s wages are definitely lower compared to an in-house team. When you have a competent 3rd party provider whom you can rely on and trust, you’ll earn more time for the things that will help your business grow. It will also give you the peace of mind to entrust your full HR functions to someone with extensive knowledge and expertise in the field.

3. If you’re spending too much time managing your HR problems

HR problems are definitely laborious. And if you’re not someone who specialised in this area, it’ll be hard for you. As a business owner, you might have been thinking that taking as many roles in your business as you could, will help you save a bigger amount. The truth is, you are actually wasting your time. Instead of doing it all by yourself, you should delegate it to those who have a wider knowledge and definite expertise on the matter. If you choose to outsource HR, not only will you save time but also money.

Conclusion

Back-office offshore services like HR, content, digital marketing, accounting, and a lot more are all time-consuming.  All of these requires so many details. So, if you’re a business owner and you’re trying to expand your business, let someone with expertise handle all the technicalities. In the end, you’ll be glad you did.

And if you’re looking for a reputable company with know-how on all outsource HR services, consider DBOS – a fast-growing Australian owned offshore staffing company in the Philippines who offer cost-effective rates in all the right ways!

Get your free consultation today!

filipinisms

How to Deal with Filipinisms

Have you ever heard of the word “Filipinisms”? Sounds bizarre, right? The truth is even if you’re unfamiliar with the term, chances are, you have already used a few phrases that you never reckoned to be wrong.

What are Filipinisms?

Filipinisms is a ‘coined terminology’ for loosely translated English phrases that are used by most Filipinos. It could be used during an informal conversation but with business-related communication, it can cause unanticipated misunderstandings.

Most Filipinos are quite proficient in English since it has become a prerequisite in both work and school. It is used in almost every day, and in different situations. Thus, resulting in most Filipinos to be accustomed to the language. However, a few grammatical errors here and there cannot be avoided no matter how professional it sounds.

To further get familiar with the phrase, here are a few Filipinisms and its correct usage:

filipinisms

These are only a few of the most common phrases that don’t sound all wrong until it was looked closely by a grammar nazi.

Unusually, Filipinos have their own way of adding a personal touch to every language. And if there’s American and British English, the Philippines has also the Philippine English. These terms are commonly used in casual conversations and have become a huge part of the country’s English-speaking habit. It is not entirely unrepairable because habits can be changed over time.

In business-related matters, these Filipinisms is intolerable because it can cause miscommunication, especially with foreign clients. It is also some native English speaker’s pet peeve as they sometimes find it hard to understand the message being conveyed.

Practice makes perfect

What could be a better way to improve your English-speaking skills than to keep on practising? Enhancing your language skills would help you in many areas, most especially because English is a universal tongue. Mastering it might be a little far-fetched but frequent usage of the perfect grammar and pronunciation could get you a long way.

Regular reading and watching English movies are also some effective tips to further develop your vocabulary. Sometimes, exposing yourself to anything that might help strengthen your English skills is effective.

Fields that require a proper command in English

Most jobs nowadays, regardless if it is a voice account or not, requires good English-speaking skills. The offshore staffing industry in the Philippines expects the outsourced customer support agents to be fluent in English. It is both a requisite and an emphasis on the nature of their job.

Filipinisms can be used in a few situations excluding the formal or business-related ones. However, continuously using it in daily conversations can cause too much familiarity that might not be modified. So, this loosely translated English phrases called “Filipinisms” should be recognised and corrected earlier.

social media marketing

Social Media Marketing for Businesses

Most businesses, either small or big, have largely invested in a variety of marketing strategies. Although budgets might be tight, wisely spending it on a worthwhile venture will help earn the money back or even double it in the long run. One of these is social media marketing.

According to the most recent study, 97% of marketers run to various social media platforms to reach their target audience and to help boost company sales over time. Proving itself to be useful and cost-effective, social media became one of the most utilised outlets in the online world.

The effectiveness of social media marketing is not limited to one. It has assisted countless companies in all fields including the booming industry of offshore staffing in Manila.

Let’s find out how social media marketing can impact your business:

Your target audience is on social media.

Social media has inevitably become a part of everyone’s life. Based on the collaborative research by We Are Social and Hootsuite, the active Australian social media users has grown up to 18 million in 2019. Unlike last year, they now spend an average of 1 hour and 31 minutes using social media in any device.

social media usage

And it isn’t surprising that Facebook remains as the most used social media platform among all other outlets. This proves that the bigger percentage of your market is just lurking around Facebook and thus, you should too.

Before creating a social media marketing campaign, try to consider your business’ goals first. After that, you can think about what kind of message are you going to send to your audience. The goal is to get an audience and keep them engaged with all your social media activity.

Tip: Keep your social media account active with all the right content.

Consumers tend to be more interactive when in social media.

The average age of active social media users ranges from 18-34 years old. This is the age range of those who usually share opinions and are not hesitant to converse online. Make your audience feel involved by asking them questions and engaging in a discussion. You can post witty contents, inspirational quotes, trivia, relevant content, and even fun videos. When you’ve already earned their undivided trust and attention, then that would the best time to promote your company and services. Don’t miss the right timing!

Marketing through social media helps improve brand recognition.

Another social media marketing benefit is it helps enhance your business’ visibility. Eventually, more people will learn about your company and services, this will result in an increase in recognition for your brand. By keeping your social media sites active and content relevant, then you are already establishing a brand voice for your business. If it is remarkable, your audience will always remember you with that specific approach to businesses. In the long run, they will never forget your brand voice and the value you provide which could be the reason why they will refer your business to their friends and relatives.

The offshore staffing industry in the Philippines offers a variety of digital marketing services. All of it plays a huge role in every company’s marketing efforts. But among them, social media marketing is the most famous since it is cost-effective and easier to manage.

To know more about offshore digital marketing, don’t hesitate to contact DBOS for a FREE consultation today!