Hire a Chat Support Representative

If your business deals with customers, it’s crucial to hire a chat support representative. They deal with the real-time concerns of your customers — from your product enquiries, order concerns, returns, claims, and many more. A team of live chat support is often more preferred by most businesses because it’s quicker and more efficient, especially as almost every customer is online nowadays.

That’s why most websites now add a live chat feature on their website. This is a smart move as it often doesn’t involve expensive communications systems, tools, or equipment. As long as they can empathise with consumers and resolve their concerns and enquiries at the same time, a live chat support representative is ideal to keep your customer engaged with your business.

DBOS Pricing Guide


    Why choose an offshore
    Chat Support Representative?

    Outsourcing live chat operators is now a trend for most businesses. For a fraction of the cost, you can get the same quality customer services that you get from hiring on-shore, sometimes even better! One of the most popular markets for outsourcing live chat representatives is the Philippines. Thanks to their fluency in English, both in writing and speaking, they’re one of the top choices all over the world.

    Right here at DBOS, we connect you to our offshore team of live chat support representatives. Saving you up to 70% on labour costs, office space, and working machines, they can assist your customers throughout their journey and leave your business with a satisfactory review. We specialise in helping all sizes of enterprises — be it small, medium, or large — to achieve their goals and objectives.

    Outsource live chat support representatives in the Philippines by partnering right here at DBOS.

    Start building your offshore team

    Building your offshore team

    STEP 1
    Free consultation to assess and understand your needs

    Our job is to help your business go to the next level through our offshore staffing solutions. Based on your current situation and future goals, we will help you determine if offshore staffing is the right fit for your business and pay close attention to the financial considerations.

    STEP 2
    Customising a solution and contract

    Once we’ve identified the specific needs of your business, our team will customise a solution and provide a transparent and detailed quotation for your review and approval.

    STEP 3
    Searching for the right talents

    The searching and sourcing of talents begin. Leave it to us to find the most suitable candidates for each role guaranteed to be assets to your business. All with the right qualifications, excellent English communication skill and the right attitude.

    STEP 4
    Implementation

    Our team will put together a clear transition plan to facilitate all aspects of your offshore team’s setup, which includes all employment contracts, IT infrastructure and support, workspaces and necessary training. We will work together seamlessly and consistently to ensure the proper transition for all stakeholders.

    STEP 5
    DBOS welcome you onboard!

    Your new dedicated offshore team jumps into action and regularly updates you on their progress. You can now focus on the more essential aspects of your business at ease, knowing your new team is well supported and cared for by DBOS.

    What our partners say about us

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    Rod Corkill

    CEO, Alpha Group of Companies

    My attitude has changed dramatically and it is the claims team that turned me around. Their knowledge and skills continue to increase. Great job Jacqui and DBOS!

    Amanda Fitzimmons

    Claims Manager, Alpha Group of Companies

    I am so impressed with DBOS and the team I have the privilege to work with on a daily basis. Professional, can-do, positive, happy and overall awesome.

    Richard Kay

    Senior Collections Manager, Alpha Group of Companies

    The DBOS team are invested in helping PD achieve business outcomes that drive profitable growth and have a genuine desire to see us succeed as a fast-growing, low-cost car insurer. This alignment makes it a very sustainable business partnership.

    Simon Lindsay

    Managing Director, Progressive Direct

    The team at DBOS are sensational! They have been able to assist me with the growth of my company and have also suggested ideas that can cut my admin costs. I highly recommend considering DBOS for any outsourcing services your company may have. I’m using them for graphic design and web design. It’s an asset to have people there on the floor to manage my team.

    Rob Escudero

    Founder, Escudo

    DBOS has been a transformation to our business. The team have been fantastic from the start of the process and all the way through. Jacqui has been without a doubt the driver of this. She qualifies exactly what you need and want and will work with you the best possible candidates to assist your business. Recruitment is an integral part of every business. Sometimes it’s not just about the skill set, it is about the people. The entire process has been seamless. Everyone is supportive from the DBOS team and they have certainly provided us with 100% dedication to our business.

    Stacey Antal

    Senior Executive, Click Profits

    We’ve been with DBOS for almost a year now and they continue to deliver outstanding support and service. We started with just two staff and have now grown to eight with more growth plans in the future. They keep getting better at what they do and they genuinely care about our staff and our business. We definitely chose the right outsourcing partner.

    Shaun Musa

    COO, DKG Insurance Brokers

    I highly recommend dealing with the team at DBOS for your outsourcing needs. We were looking for an app developer for our startup and the DBOS team found a great candidate for us to interview. We hired him and he has been great, exceeding all expectations. DBOS are very professional and I can trust our new developer is being looked after as a remote member of our team.

    Gene Dower

    Lead Developer, First Table

    It’s a pleasure working with DBOS. Their head office team are efficient and effective communicators who truly support the delicate process of outsourcing a team. They work together with you to select the right team members and then provide ongoing support and management. They have made the transition for our business much easier.

    Kelly Jamieson

    Managing Director, Edible Blooms

    After searching high and low for a BPO that could deliver what they promised, we found Jacqui and DBOS. The attention to detail and clear proactive communication is 2nd to none. We currently have six staff and scaling that 5x this year. Highly recommended!!

    Michael Speight

    Co-Founder, glimp

    DBOS are hands down the winner when it comes to one on one service! Far from your typical BPO, DBOS will put the right people in place to give you actual team members. I highly recommend Jacqui and her skilled entourage to deliver you an outstanding outsourcing solution for your organisation.

    Roo Wright

    Founder/CEO, wag.io

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