Hire an Offshore Chat Support Representative | Save up to 70% on labour costs
In today’s fast-paced digital world, customers expect real-time support across websites, apps, and social platforms. A dedicated offshore Chat Support Representative ensures that your customers receive quick, reliable, and professional assistance, while helping you reduce costs and improve customer satisfaction.
At DBOS, we provide highly trained chat support specialists in the Philippines who can manage customer queries, resolve issues, and provide 24/7 support for your business.
DBOS Salary Guide
Please note: Our services are available exclusively to clients located in Australia and New Zealand.
What Does an Offshore Chat Support Representative Do?
An offshore Chat Support Representative communicates with customers through live chat platforms, social messaging apps, or website chat systems. They handle inquiries, troubleshoot issues, and provide accurate information—delivering the same high-quality support as an in-house agent, but at a lower cost.
Key Responsibilities
Our offshore chat support professionals can:
- Customer Assistance: Respond promptly to customer questions, provide product/service information, and guide users through processes.
- Order Processing & Tracking: Assist customers with order placement, payment status, and delivery tracking.
- Troubleshooting: Resolve technical issues, escalate complex problems, and ensure customer satisfaction.
- Complaint Resolution: Handle customer concerns with empathy and professionalism, aiming for positive outcomes.
- Social Media & App Messaging Support: Manage customer inquiries via Facebook Messenger, WhatsApp, Instagram, or in-app chat systems.
- Reporting & Feedback: Provide valuable insights on customer trends, FAQs, and recurring issues to improve business processes.
Benefits of Hiring an Offshore Chat Support Representative
✅ Significant cost savings compared to hiring locally
✅ 24/7 availability for global customers
✅ English-speaking agents with excellent communication skills
✅ Scalable support to meet seasonal or peak demand
✅ Improved customer experience with fast and efficient assistance
Why Choose DBOS?
At DBOS, we specialise in building dedicated offshore teams in the Philippines for SMEs and growing enterprises. Our chat support representatives are carefully selected, trained, and supported to deliver top-notch service.
What Sets Us Apart:
- 💬 Highly skilled in live chat, CRM, and helpdesk software (Zendesk, Intercom, Freshdesk, etc.)
- 🌎 Full-time dedicated staffing solutions for consistent support
- 🔒 Data security and compliance with global standards
- 🤝 Strong cultural alignment with international businesses
- 📈 Ongoing training and monitoring to ensure quality performance
How It Works
- Tell us your customer support needs
We’ll understand your business requirements and chat support volume. - We recruit and onboard your chat support team
We source the right candidates with the skills you need. - Your offshore Chat Support Representative gets to work
They integrate into your customer service processes and start assisting your customers.
Building your offshore team
What our partners say about us
We’ve had the pleasure of partnering with DBOS for over three years now, and the experience has been nothing short of exceptional. The team they’ve assembled in the Philippines has played a pivotal role in our ongoing success. Their professionalism, dedication, and expertise have surpassed our expectations, and we’re grateful for their invaluable contributions to our business. Thank you, DBOS, for your unwavering support and commitment!
CarCoop
The best thing about DBOS is that they LISTEN! They fully learn the requirements needed by us and then execute their search. The candidates they have resourced for us have been outstanding and I believe we have hired 90% of candidates presented to us. Great communication and highly professional. I certainly recommend them as they DELIVER.
Simon Suter
My attitude has changed dramatically and it is the claims team that turned me around. Their knowledge and skills continue to increase. Great job Jacqui and DBOS!
Amanda Fitzimmons
I am so impressed with DBOS and the team I have the privilege to work with on a daily basis. Professional, can-do, positive, happy and overall awesome.
Richard Kay
Fantastic company! We love the team DBOS has recruited for us, they have made such a positive impact in our workflow. 10/10
Poco Posy
The DBOS team are invested in helping PD achieve business outcomes that drive profitable growth and have a genuine desire to see us succeed as a fast-growing, low-cost car insurer. This alignment makes it a very sustainable business partnership.
Simon Lindsay
The team at DBOS are sensational! They have been able to assist me with the growth of my company and have also suggested ideas that can cut my admin costs. I highly recommend considering DBOS for any outsourcing services your company may have. I’m using them for graphic design and web design. It’s an asset to have people there on the floor to manage my team.
Rob Escudero
DBOS has been a transformation to our business. The team have been fantastic from the start of the process and all the way through. Jacqui has been without a doubt the driver of this. She qualifies exactly what you need and want and will work with you the best possible candidates to assist your business. Recruitment is an integral part of every business. Sometimes it’s not just about the skill set, it is about the people. The entire process has been seamless. Everyone is supportive from the DBOS team and they have certainly provided us with 100% dedication to our business.
Stacey Antal
We’ve been with DBOS for almost a year now and they continue to deliver outstanding support and service. We started with just two staff and have now grown to eight with more growth plans in the future. They keep getting better at what they do and they genuinely care about our staff and our business. We definitely chose the right outsourcing partner.
Shaun Musa
I highly recommend dealing with the team at DBOS for your outsourcing needs. We were looking for an app developer for our startup and the DBOS team found a great candidate for us to interview. We hired him and he has been great, exceeding all expectations. DBOS are very professional and I can trust our new developer is being looked after as a remote member of our team.
Gene Dower
It’s a pleasure working with DBOS. Their head office team are efficient and effective communicators who truly support the delicate process of outsourcing a team. They work together with you to select the right team members and then provide ongoing support and management. They have made the transition for our business much easier.
Kelly Jamieson
After searching high and low for a BPO that could deliver what they promised, we found Jacqui and DBOS. The attention to detail and clear proactive communication is 2nd to none. We currently have six staff and scaling that 5x this year. Highly recommended!!
Michael Speight
DBOS are hands down the winner when it comes to one on one service! Far from your typical BPO, DBOS will put the right people in place to give you actual team members. I highly recommend Jacqui and her skilled entourage to deliver you an outstanding outsourcing solution for your organisation.
Roo Wright
