outsourcing Philippines

outsourcing-success

7 Ways to Make Outsourcing a Success Time After Time

There are hundreds of success stories out there that proves how highly effective outsourcing is for businesses. It enables startups and entrepreneurs to free up their time, save costs, and employ experienced workers on board.

For business owners, outsourcing is one creative strategy that provides assistance in finding cost-effective solutions for businesses. Both small to medium companies and large corporations have been practising the concept of outsourcing ever since they’ve learned about it.

Outsourcing has been regarded as an economical and efficient approach by startup businesses, especially in Asia. In fact, the global outsourcing economy is exceptionally powered by the contribution of countries like India and the Philippines where the business is soaring.

So now, if you’re planning to outsource any of your tasks or services, this could be the right time. But, make sure that you take note of these 7 ways to ensure your outsourcing success.

outsourcing-success

And if you’re still having second thoughts, you should check out the benefits of hiring an outsourced staff. Now, these benefits can guarantee a good change in your business process but it could be a little tricky. So, aside from all those enumerated in the infographic above, picking a great outsourcing partner is also a crucial step towards business growth.

Conclusion

The offshore staffing industry in the Philippines gives off a huge contribution to the country’s economy. And up until today, hundreds of outsourcing companies are continuously building their businesses in the country. One of them is DBOS, a fast-growing Australian-owned offshore staffing company based in the Philippines. The company takes pride in offering cost-effective prices for offshore services such as digital marketing, content writing, web development, graphic designing, IT outsourcing, and so much more!

Know more about DBOS and get a free consultation with our very own CEO/Founder!

better business

Guide in Building a Better Business with Outsourcing

Tracing way back from the early days of outsourcing, businesses first doubted its effectivity. Later on, organisations started to see the potential and took the risk of utilising what the strategy offers to build a better business.

For a long time, entrepreneurs believed that outsourcing is only reserved for huge companies. That’s why small-medium businesses were intimidated for a long time and does not even consider outsourcing. But now, most small businesses are the biggest beneficiaries of this strategy. Thanks to technology for making it easier to outsource tasks and services all over the world.

Most business owners agree that what stalls a business from growing is the entrepreneur’s belief that they can do it all because of their talents.

While outsourcing remains to be a great business strategy, not everyone has fully understood what it means to outsource your services, what to outsource, and when? This blog was made to address all these concerns and a few guidelines on how to build a better business with outsourcing.

How do you know if it’s time to outsource?

The timeline for every business to outsource differs. They do not follow the same timeline nor set an identical process even for the same field. Normally, businesses maintain an in-house staff for their core services. But if they are planning to expand, outsourcing is a good strategy to make use of.

Here are the signs that you might need to consider outsourcing:

  • You’re spending all-day doing administrative tasks instead of your expertise.
  • You feel overwhelmed working on your business.
  • You have turned down an opportunity because you can’t keep up on the production.
  • Sales are declining.
  • Production time gets doubled.
  • You’ve been focusing on routinary tasks.

These are only just a few of the telltale signs that you should be looking out for if you want to know if its already time to outsource your tasks or services.

Knowing when to outsource your services is one thing, but identifying the benefits that you’ll get from outsourcing is another.

What tasks/services should you outsource?

Keep in mind to evaluate all your tasks and services using the outsourcing decision matrix before delegating anything. These days, almost any task can be outsourced with a huge pool of skilled professionals as freelancers or contractors. However, just because you can outsource doesn’t mean you should. Take a good look at your tasks and identify which are part of your core competencies and then keep them close to you.

The types of tasks that are best outsourced fall into these three general categories:

  • Highly skilled, or executive, expertise
  • Highly repetitive tasks
  • Specialised knowledge

The right outsourcing partner

Finding the right contractor is the most important part of outsourcing. Among the thousands of outsourcing companies that offer the same services, countries like India and the Philippines are at the top.

It won’t be easy to choose one, so you should examine these factors first before picking one from the pool of probable right outsourcing partner.

  • Company background – this includes past projects, client feedbacks, achievements, and experience
  • Pricing – think of the prices that will work best for you and your company’s budget
  • Employee retention – a great outsourcing company knows how to treat their employees well
  • Certified outsourcing partner –  pays their taxes on time and follows the rules required by the government
  • Location/office – visit the actual site and see the whole office set-up  

Conclusion

Outsourcing is a good business strategy that can provide actual results if professionally handled by an expert in the field. It can help increase your sales and make your business grow in the long run.

Know more about how outsourcing and offshore staffing in the Philippines work with DBOS! Ask about our services and get a free consultation with our very own CEO/Founder!

outsourcing-decision-matrix

How to Use the Outsourcing Decision Matrix

The outsourcing decision matrix is a strategically designed plan that aims to help business owners, entrepreneurs and decision-makers to figure out their plan before the final decision to outsource.

Now, outsourcing is not something you can decide with overnight. In one way or another, it could make a significant impact on your business. It can assist in freeing up your time to allocate for innovation and other vital tasks that will aid in growing your business. And just like other businesses, there are unprecedented risks to outsourcing. However, with good planning and strategy, those risks can easily be disregarded.

In this blog, we will explain the importance and usage of the outsourcing decision matrix.

outsourcing decision matrix
Figure 1. The Outsourcing Decision Matrix

How to use the outsourcing decision matrix

There are 3 important steps when using the outsourcing decision matrix.

  1. Identify the importance of your task
    It is important to identify the value of a certain task before deciding to either keep it in-house or choose to outsource. You should know first if that certain task is vital to your company’s competitive advantage.
  2. Know its contribution to operational performance
    Evaluate if this certain task is very much important to your company’s day-to-day operations. Will your operations rapidly decline if it’s done badly?
  3. Plot your task on the matrix
    Now that you’re done evaluating which task goes where you’re more than ready to allocate it on the actual matrix. Doing so will give you a better plan on which to outsource or keep in-house.

The quadrants:

  • Form a strategic alliance – tasks in this quadrant are strategically important but only contributes a little to operational performance. They are considered to be relatively insignificant of full in-house focus. These tasks can be outsourced.
  • Retain – these tasks plays important roles both for successful operational performance and strategic importance. Tasks like these should be kept in-house for maximum control.
  • Outsource – these tasks are important for a successful operational performance. However, they are not strategically important. These tasks can safely be outsourced.
  • Eliminate – tasks in this quadrant are not at all important to your organisation’s overall strategy nor they make any contribution to the day-to-day operational performance.

Properly using the outsourcing decision matrix can tremendously help your business grow. Each quadrant on the matrix gives you an insight as to whether a task should be outsourced, retained, strategically aligned, or eliminated. It is now up to you on how to execute the matrix.

Conclusion

The outsourcing decision matrix is a good starting point for making decisions about whether or not to outsource tasks in your business. A lot of outsourcing companies especially in the Philippines has used the matrix even once.

Out of the hundreds of offshore staffing companies in Manila, Philippines, DBOS – a fast-growing Australian-owned BPO company continuously soar high. At DBOS, we proudly offer various back-office services, digital marketing, web development services, and more! We take pride in helping small and medium businesses reduce their wage costs up to 70%!

Know more about our offshore staffing services today and get a free consultation from our very own CEO/Founder!

rest days

Best Things To Do On Your Rest Days

Rest has a bad rap in our culture. In the early days, it is equal to laziness. However, for regular employees and other workers alike, rest days are highly essential.

In the BPO industry, graveyard shifts are the usual schedule. Due to the timezone difference, most agents start to work from in the middle of the night until the morning of the next day. This change in body clock put a serious risk to most employee’s health and well-being, so rest days are very crucial for them. It gives them time to revitalise their energy and allocate it to manage their personal life.

According to studies, rest is an important factor for working well and working smart. On the other hand, overworked employees could be very irritable and unproductive.

Here at DBOS, we pay close attention to the well-being of our employees. That’s why we take pride in our dayshift schedule and weekend off for our outsourced customer support, offshore digital marketing, back-office outsourcing, and other roles.

To enjoy their rest days, we enumerated a few hangout areas around Quezon City, check them out!

employee engagement
Finding an outsourcing company that offers a dayshift schedule for all employees is a gem hidden behind the hundreds of BPO businesses.

Listed as one of the sought after countries to outsource your services is the Philippines. Among the hundreds of these businesses in the country is DBOS, a fast-growing Australian-owned offshore staffing company that can help reduce your wage costs up to 70%!

Know more about our services and get a free consultation with our CEO/Founder!

outsourcing statistics

Outsourcing Statistics to Guide Your Business Decisions

The power of outsourcing has long been proven to be one of the most effective business strategies. Small and medium businesses trusted this exemplary approach to help their businesses grow. To convince themselves, most startup entrepreneurs also refer to various outsourcing statistics before deciding whether to jump into this game plan or not.

Outsourcing is a great way to reduce your wage costs, tap a huge pool of the best talents, and get your business running 24/7. If the nature of your business allows, pick your outsourced team/staff from a different time zone and take is an advantage so you’ll have someone working for you around the clock.

Offshore staffing companies offer various back-office services, offshore digital marketing, IT outsourcing, and outsourced customer support services.

Now, numbers don’t lie.

The infographic below contains the latest figures and facts about the global outsourcing industry based on combined comprehensive surveys.

outsourcing statistics

Outsourcing companies are found all over the world. But, some of the most sought after are found in Asia. One of these is the Philippines, also known as the “Outsourcing Hub of Asia”. With its low-cost services but guaranteed high-quality output, the country became home to numerous foreign outsourcing companies who wish to expand their business.

Among the countless offshore staffing companies in Manila is DBOS, a fast-growing Australian-owned company that offers exemplary talents for cost-effective prices.

Reduce your wage costs up to 70% with DBOS and get a free consultation from our very own CEO/Founder!

company

3 Things You Must Do So Your Company Thrives

Whether you’re a startup, or a growing company, getting tons of advice from people on the same field helps. Although not all advice can guarantee immediate success, they will be vital for the growth of your business.

So, as you’re battling with important decisions that could impact you as an entrepreneur, know the reasons why offshore staffing in the Philippines is thriving.

Upgrade your business plan

Before diving into the business realm, a business plan is one of the first things that you should have prepared. It will serve as your guide throughout the life of your business. But, how would you exactly upgrade your business plan?

Conduct market research. Conducting market research can help you identify the problem areas in your business. Especially, when you wanted to upgrade your business plan. Also, as trends change almost every single day, getting to know more about them will hugely help your business in the long run.

Bring in the pros. When you’ve done your own market research, bringing in someone who can interpret it further would be the best move. As there is no better solution than to get help from industry experts. Although their services are quite expensive, having them interpret the latest trends and help you come up with the best solutions will be crucial for your business upgrade.

Connect with other businesses

If you think that you can run your company alone, then you surely are mistaken. Like any other businesses, the life of all companies is its connections. Maintaining these good-natured associations could lead to supportive business partnerships in the future.

Give them credit for what they excel at. Even though your competitors offer the same services and products, you still have your specialisations. And if you see them excelling on a certain field, genuinely send them a congratulatory message. Who knows? It could probably be reciprocated which can lead to an exceptional partnership in the future.

Hire the right team

Your employees are the foundation of your company. Without them, your operations will be put to a halt, and worst your business could be down for a while.

You have to be very patient for it could take a while, and also remain proactive in looking out for them.

Look for the talented and experienced.  You can never be wrong with the talented and experienced team for your business. Since they have the utmost knowledge on their field, success is already guaranteed.

Employ the hardworking and willing to learn. People who are hardworking and willing to learn are open to all possibilities. They don’t limit themselves to one or two skills and are always on the go.

Keeping both of these people would create a huge impact on your business in the long run.

Takeaway

All other companies are just the same. It thrives when it is properly handled and managed by the right people. Meanwhile, businesses who choose offshore staffing help their companies thrive even more. Not only it helps with the cost-saving finances, but also faster workaround and time utilisation. This business strategy has helped numerous companies focus more on their core competencies that lead to immediate growth. A lot of countries all over the world offer these services including the Philippines.

Dynamic Business Outsourcing Solutions is one of these Australian-owned offshore staffing companies in the Philippines that can help your business save up to 70% on wage costs! Reach us today and get a free consultation with our CEO/Founder!

 

filipinisms

How to Deal with Filipinisms

Have you ever heard of the word “Filipinisms”? Sounds bizarre, right? The truth is even if you’re unfamiliar with the term, chances are, you have already used a few phrases that you never reckoned to be wrong.

What are Filipinisms?

Filipinisms is a ‘coined terminology’ for loosely translated English phrases that are used by most Filipinos. It could be used during an informal conversation but with business-related communication, it can cause unanticipated misunderstandings.

Most Filipinos are quite proficient in English since it has become a prerequisite in both work and school. It is used in almost every day, and in different situations. Thus, resulting in most Filipinos to be accustomed to the language. However, a few grammatical errors here and there cannot be avoided no matter how professional it sounds.

To further get familiar with the phrase, here are a few Filipinisms and its correct usage:

filipinisms

These are only a few of the most common phrases that don’t sound all wrong until it was looked closely by a grammar nazi.

Unusually, Filipinos have their own way of adding a personal touch to every language. And if there’s American and British English, the Philippines has also the Philippine English. These terms are commonly used in casual conversations and have become a huge part of the country’s English-speaking habit. It is not entirely unrepairable because habits can be changed over time.

In business-related matters, these Filipinisms is intolerable because it can cause miscommunication, especially with foreign clients. It is also some native English speaker’s pet peeve as they sometimes find it hard to understand the message being conveyed.

Practice makes perfect

What could be a better way to improve your English-speaking skills than to keep on practising? Enhancing your language skills would help you in many areas, most especially because English is a universal tongue. Mastering it might be a little far-fetched but frequent usage of the perfect grammar and pronunciation could get you a long way.

Regular reading and watching English movies are also some effective tips to further develop your vocabulary. Sometimes, exposing yourself to anything that might help strengthen your English skills is effective.

Fields that require a proper command in English

Most jobs nowadays, regardless if it is a voice account or not, requires good English-speaking skills. The offshore staffing industry in the Philippines expects the outsourced customer support agents to be fluent in English. It is both a requisite and an emphasis on the nature of their job.

Filipinisms can be used in a few situations excluding the formal or business-related ones. However, continuously using it in daily conversations can cause too much familiarity that might not be modified. So, this loosely translated English phrases called “Filipinisms” should be recognised and corrected earlier.

offshore staffing

Reasons Why Offshore Staffing in the Philippines Thrive

Compared to its neighbouring countries, the Philippines is one of the most popular when it comes to offshore staffing. A number of foreign companies, especially Australians choose to outsource to the Philippines for a very long time.

The offshore staffing industry started in the early 2000s. Countries like India, China, Thailand, Indonesia, and the Philippines have become favoured outsourcing destinations by more Australian companies. Now, businesses such as Salmat, Telstra, Macquarie and a lot more have ventured to the offshore staffing business.

But why do these companies choose the Philippines out of all the countries out there? Here are some of the reasons why:

outsourced staff

Benefits of Hiring Outsourced Staff

Ever since communication has been improved by the internet, connecting with people from around the world became a lot easier. So, businesses especially startups take the chance to get a hold of the global talents. Some of them, if not all, started to hire an outsourced staff.

Most startup businesses practise a famous method that has been proven effective by other successful companies to hire outsourced staff. That method is also known as, offshoring.

Offshoring or offshore staffing is pursued by numerous successful companies from the start. This approach has helped them save a good amount of capital that aided their company to grow and develop.

Up until today, most startup businesses use this strategy as it always guarantees good results when properly implemented.

Learn more about how hiring an outsourced staff is the best for your startup business:

Cost-effective but with high-quality output

Hiring an outsourced staff would be an economical approach for the employer. As a startup, they have to find a way to both achieve spending lesser expenses but quality output. And the best plan that guarantees to achieve both goals is none other than, outsourcing. This would allow the employer not to hire an in-house staff which is more expensive. Their goal is to save a huge chunk of money and use it for future plans of expanding the business. With outsourcing, startup businesses no longer have to rent an office space and buy a full equipment set-up for a single position.

All you have to do is find a reliable and trustworthy outsourcing company that could accommodate your needs and achieve your expectations.

Access to global skills and perspectives

Having people from different countries on your team enhance the cultural adaptability of your company. This kind of exposure would be useful as you are planning to reach a wider audience. It also allows you to further improve your understanding of their unique approach and solution to various situations. Their perspectives could also give you a fuller look into what is the real issue and how to properly address it.

So, if you’re planning to hire high-quality talent but do not want to risk breaking the bank, outsourcing in the Philippines would be a good choice.

People working round-the-clock

As you gain access to talents around the world, you’d get to pick someone on a different time zone. So, production never stops. Your hired outsourced people can work on anything at all hours of the day. However, to reach the goal, having people in different time zones require careful scheduling. With proper planning, constant communication, and task allocations, this could create a great impact on a startup company in the long run.

Hiring an outsourced staff is a huge decision for your startup business. But, choosing an outsourcing company to help your business through success could get tricky. There are a huge number of companies in the same field, but not all work the same. Do some background research and make sure that your company of choice sits well with your expectations.

We here at DBOS is dedicated to helping you grow your business, that is our utmost concern. From offshore digital marketing, back-office services, IT outsourcing, up to customer support services, we can be of great support for your business!

To learn more, contact DBOS for a FREE consultation today!

diversity

Ways to Promote Inclusion and Diversity at Work

Cultivating a culture of inclusion and diversity is one of the best ways to develop open-mindedness at work. It also makes the workplace a personally enriching environment for clients and employees.

Unlike before, most companies nowadays promote a working environment that supports all employees regardless of their gender identity and/or sexual orientation.

Supporting inclusion and diversity at work also impacts the way an organisation operates. So, more and more companies encourage equal opportunities and recognition for everyone.

According to the latest research, 91% of Fortune 500 companies believe that their LGBT employees bring fresh and unique ideas to the organisation.

Despite that, some companies are still wondering about various ways to properly foster inclusion and diversity at work.

 

diversity

Here are the most suggested ways on how to successfully achieve it:

Introduce inclusion and diversity to employees

In order for inclusion and diversity to be seen as a positive aspect of the work culture, it needs to be well-managed and nurtured. Help the employees understand its value for the long term wellbeing of the company. Communicate with the employees and justify why the company cares about inclusion and diversity that much.

Disseminate unconscious biases

Building awareness is the first step to achieving real change. Help your employees understand the impact of unconscious bias on every individual so they’d learn how to avoid it. Address it and encourage employees to review, question, and analyse their personal unconscious biases. Doing this will help promote equality in the long run.

Convert all job descriptions to gender-neutral language

Check your job description page and convert the content into a gender-neutral language. Only use pronouns such as ‘he, she, or they’. Changing it will help deliver a stronger message to your applicants. This will also help in opening equal opportunities for all candidates regardless of their gender identity. As long as they would pass all the required examinations.

Provide learning & development workshops

Offer the same opportunities for all employees to expand their skills like communication and empathy. Provide them with an equal chance to enhance their intelligence and be more open-minded about things that matter.

Listen to your employees

Give all your employees the same right to be heard. Listen to their concerns, ideas, and suggestions from time to time. You might be surprised by how unique their opinions are.

There are a lot of other ways to promote inclusion and diversity at work aside from those mentioned above. Speaking of which, the booming industry of outsourcing in the Philippines is one of the most concerned since it can relate a lot.

Now, we here at DBOS supports the culture of inclusion and diversity in all fields of business. We value the importance of a harmonious and accepting work environment that strengthens the confidence of all our employees. But, we encourage them to pursue their passion and extend their skills and knowledge through continuous hard work.

Be a part of our growing family! Check out our career opportunities and see what fits you best!