outsourcing companies

locations

Top 4 Best Outsourcing Locations in the Philippines

Outsourcing in the Philippines / By

Over the years, the Philippines continuously make headlines and breakthroughs in the world of outsourcing. In 2010, the country was then declared as the world’s BPO capital with 525,000 employees in call centres and $8.9 billion in revenue. After a year, numerous BPO companies started to open up their businesses in strategic locations inside and outside the Metro. That specific year started the progressively exciting year for the outsourcing industry.

With numerous contenders on the business processing outsourcing industry around the world, the Philippines soared high and has reached its peak in 2015. Formerly known as “the sick man of Asia”, the country immediately rose as the “tiger economy of Asia”, with outsourcing as its most income-generating industry.

However, not all foreign investors were impressed by this feat and some were even clouded by second thoughts. But then, a massive number of startup companies suddenly started to take risks and experience the perks of outsourcing their services to the Philippines.

PEZA special economic zones

Now, not just anywhere in the Philippines is a great location to outsource. There are strategic business districts in the country called PEZA Special Economic Zones. And out of all the industries under these economic zones, the BPO industry has benefited the most from it.

To date, there are 379 operating economic zones in the country which is mostly comprised of IT parks and centers. Most of them are located in Metro Manila, specifically in Eastwood, Cubao Quezon City, Makati, and Ortigas.

locations

To build more of these economic zones, currently, there are 139 under development, 99 of which are IT parks and centres.

If you would notice, the first PEZA economic zones are all strategically located in places most accessible to the general public. This is also because most career-driven individuals move into the Metro as there are better opportunities than in provinces on the country. However, as more people move to the capital, it has become highly congested. To veer away from the already overpopulated Manila, more IT parks and centres are being built outside the capital. This move attracts more companies to invest in the country while boosting the economy, as well as tourism.

4 Best Locations in the Philippines to Outsource

Aside from the numerous benefits that companies can get from starting their BPO businesses in the Philippines, there are PEZA incentives. But to get those privileges, entrepreneurs should be familiar with the strategically-located economic zones that PEZA approves. Here are some in the Metro:

Cubao, Quezon City

locations-cubao
Photo from ASYA Design.

Locations highly matter for businesses, especially for the BPO industry. Not only it is a great advantage for clients and customers, but also the employees.

Cubao has been a famous BPO hub since the peak of outsourcing because of its accessible location that entices great clients and talents. Since then, BPO companies in the area have been randomly popping up everywhere. And to continuously meet the ever-increasing demand of PEZA-accredited corporate offices, The Spark Place was built. Following the long line of BPO companies in the building, it also serves as home to DBOS for 5 years.

Nonetheless, there are only a few certified zones in the area. Some of which also includes the Araneta Center Cyberpark which has 2 towers with 33 floors of office space each.

Eastwood City

locations-eastwood

Eastwood City is a special case among all strategic locations for outsourcing in the Philippines. It is the first IT park and the first project to be granted special economic zone status by PEZA. Although technically, Eastwood City in Libis is still a part of Quezon City.

In addition to that, Eastwood is not just a business district, it is also a residential community that allows clients from keeping their home close to their business. With this, it has become a top dollar-earner in the Philippines over a couple of years. Accessibility wise, the ride from Eastwood to Cubao only takes a couple of minutes. If you live in Eastwood, there is a possibility that you might never move out because everything that you need is within its 18.5 hectares. High-end malls, entertainment complex, sports hub, and many more are provided in that location alone. These attractive features are the biggest reason why DBOS choose this location to build another office that will be launched this year.

Ortigas Center

locations-ortigas

Ortigas Center is located within the joint of Pasig, Mandaluyong and Quezon City. It is a central business area that is highly considered as the second most important business district that after Makati. Like other business districts in the Metro, it is home to many shopping malls, office spaces, and condominiums. Established for a very long time, Ortigas Center has been the headquarters for one of the largest and most diversified conglomerates in the country. It is also where one of the largest malls in the nation – SM Megamall is located.

The transportation to and from Ortigas Center is very easy as it is surrounded by the streets of Ortigas Avenue, EDSA, C-5 Road, and Shaw Boulevard. However, traffic is very bad in this area.

Makati CBD

locations-makati

As the leading financial district in the country, Makati is where the Manila skyscrapers are found. The country’s tallest office building is also in this area and is known as one of the most vibrant commercial districts in Southeast Asia. More than a hundred multinational companies listed in Forbes Global 2000 have also built their regional headquarters in the CBD.

Years ago, working in Makati was a prestigious achievement for job-hunting people. But as time changes, the Makati area has become one of the worst traffic-congested places, especially during rush hours. And although opportunities are there, talents are backing out because their travel time to and from work almost takes half a day.

Conclusion

If you choose to outsource in the Philippines, find a company that value things like travel time, locations-wise, accessibility to both clients and employees, as well as other factors that can affect on how your business will be impacted directly or indirectly.

With DBOS, you don’t have to worry about things like such. Our head office is strategically located in a PEZA-certified building – Spark Place Cubao and our upcoming office will open its doors in Eastwood – two of the most accessible business districts in the Metro. As we highly value the convenience of both our staff and clients, we only offer dayshift schedules. On top of that, we made sure to get the right talent as we help them save up to 70% on their labour costs.

Want to know more about our services? Contact DBOS today and get a free consultation with our CEO/Founder!

outsourcing partnership

The Recipe for a Successful Outsourcing Partnership

Offshoring in the Philippines, Outsourcing in the Philippines / By

The most essential part of achieving business growth and development is building a meaningful outsourcing partnership. All while connections are easy to establish, a partnership, on the other hand, should be mutual.

Nowadays, even if the digital age has revolutionized the way businesses deal with everything, outsourcing remains to be a part of the priority list. As a matter of fact, relevant research says that businesses from different industries at least delegate 1 or 2 of their non-core activities for outsourcing. They do it to guarantee a higher quality of service and faster turnaround – the same reasons why businesses outsource.

With outsourcing, the possibilities are endless. As it does not only cater to a specific type, nor to a certain size of the business, everything is achievable.

But, the question is how? Find more about the recipe in creating a successful outsourcing partnership on the infographic below.

outsourcing partnership

More than making sure that the foundation of a budding partnership is present, guaranteeing a few characteristics on both sides is one strategic move.

Cultural proximity

On your search to finding a capable outsourcing partner, you’ll pass through several companies who will offer services that are too good to be true. But, do not budge. Instead, look for an outsourcing company who has the same ideas and cultural beliefs as you do. If you found one, you will be more confident that you are working hand-in-hand towards success.

Trust and communication

You can’t provide excellent outsourcing services if you don’t fully trust who you’re working with. Second-guessing their strategies and questioning the process that they follow could negatively impact your services. Sometimes, you just have to take a leap of faith in their ideas and believe that they also want to do their best as their reputation is on the line. Regularly communicating with them might also help clear the doubts.

On the other hand, you also have to set your expectations, time frame, and resources straight so your outsourcing partner can thoroughly prepare.

Flexibility

Not everything that you have envisioned for your product and services can be doable. Just like what they say, “we can never create something exactly as we picture it in our heads”. So when your outsourcing partner tells you that what you’re planning is impossible, consider their feedback. Believe it or not, they also want nothing but the best for you and the business. And even if the end product could be too far from your visions, it might be better than what you have originally imagined.

Conclusion

Out of all the outsourcing companies in the world, the perfect one does not exist. But, the one who will work hard to accompany you through success is DBOS. Located in the Philippines, DBOS is an Australian-owned offshore staffing company that caters to back-office services, digital marketing, IT outsourcing, and outsourced customer support services. Reduce your wage costs up to 70% and get a free consultation with our very own CEO/Founder!

offshore team

5 Tips on How to Effectively Manage Your Offshore Team

Offshoring in the Philippines, Outsourcing in the Philippines / By

Offshoring is a well-known business practice that could play a vital role for your business in the long run. One of the reasons is keeping an offshore team cost less than keeping an in-house team. And that’s exactly the main point why most companies outsource specific tasks to overseas vendors.

While it is a wise move, there are other reasons why foreign companies hand over their tasks to offshore staffing companies.

Now, managing an offshore team doesn’t have to be difficult nor stressful. But it requires determination and a flawless strategy to make sure that everything will work out well.

However, there’s this huge question that most new business owners can’t help but ask every time.“How can you assure that things will do well if you’re not always physically present to oversee the production?”

To answer that question we created an infographic about 5 effective tips on how to manage your offshore team. Though there are several ways to do it, here are some of the most practised by outsourcing companies today.

offshore team

Know and understand the needs of your staff

To know and understand are two different things. When you know, all you have is specific knowledge about the matter. But when you understand, you tend to feel a certain sympathy with the people involved. So make sure to give time to talk with them about their problems and issues. Make sure that their voice is heard and offer suggestions that could help them.

Appoint reliable team leaders

The team leaders for your offshore staff will be the one to decide things on your stead. So make sure to give the authority to a highly reliable person that can efficiently handle both your processes, as well as manage the well-being of your staff. And while skills and experience are both crucial, attitude is also highly important.

Regular visit to offshore locations

Visiting your offshore location and preparing a get together for your team is another way to maintain the connection with them. Your annual appearance could help strengthen the relationship between you and your staff. It is also a great opportunity to do strategic planning with your team leaders and get to know more about your people.

Develop and maintain a communication system with your staff

The idea of offshoring is not to make your staff feel that you’re too far from them. To be able to maintain that open communication with your employees, Skype is always a good tool to use. You can regularly check on them by using the video conference option to set up meetings with the team. To ensure better communication, you must also ensure that the communication tools used by your in-house and offshore team are the same.

With a huge amount of help from today’s technology, it is now easier to manage an offshore team. Location no longer matters for there are various ways to reach out to your team even if they’re halfway around the world. Everything will be under control as long as they are properly handled by considerate management that will lead them to the company’s continuous growth.

We at DBOS tries our best to provide the most cost-effective offshore staffing services for all our clients. See our full list of services and reduce your wage costs up to 70% if you partner with us! You can also get a free consultation with our very own CEO/Founder!

company

3 Things You Must Do So Your Company Thrives

Offshoring in the Philippines, Outsourcing in the Philippines / By

Whether you’re a startup, or a growing company, getting tons of advice from people on the same field helps. Although not all advice can guarantee immediate success, they will be vital for the growth of your business.

So, as you’re battling with important decisions that could impact you as an entrepreneur, know the reasons why offshore staffing in the Philippines is thriving.

Upgrade your business plan

Before diving into the business realm, a business plan is one of the first things that you should have prepared. It will serve as your guide throughout the life of your business. But, how would you exactly upgrade your business plan?

Conduct market research. Conducting market research can help you identify the problem areas in your business. Especially, when you wanted to upgrade your business plan. Also, as trends change almost every single day, getting to know more about them will hugely help your business in the long run.

Bring in the pros. When you’ve done your own market research, bringing in someone who can interpret it further would be the best move. As there is no better solution than to get help from industry experts. Although their services are quite expensive, having them interpret the latest trends and help you come up with the best solutions will be crucial for your business upgrade.

Connect with other businesses

If you think that you can run your company alone, then you surely are mistaken. Like any other businesses, the life of all companies is its connections. Maintaining these good-natured associations could lead to supportive business partnerships in the future.

Give them credit for what they excel at. Even though your competitors offer the same services and products, you still have your specialisations. And if you see them excelling on a certain field, genuinely send them a congratulatory message. Who knows? It could probably be reciprocated which can lead to an exceptional partnership in the future.

Hire the right team

Your employees are the foundation of your company. Without them, your operations will be put to a halt, and worst your business could be down for a while.

You have to be very patient for it could take a while, and also remain proactive in looking out for them.

Look for the talented and experienced.  You can never be wrong with the talented and experienced team for your business. Since they have the utmost knowledge on their field, success is already guaranteed.

Employ the hardworking and willing to learn. People who are hardworking and willing to learn are open to all possibilities. They don’t limit themselves to one or two skills and are always on the go.

Keeping both of these people would create a huge impact on your business in the long run.

Takeaway

All other companies are just the same. It thrives when it is properly handled and managed by the right people. Meanwhile, businesses who choose offshore staffing help their companies thrive even more. Not only it helps with the cost-saving finances, but also faster workaround and time utilisation. This business strategy has helped numerous companies focus more on their core competencies that lead to immediate growth. A lot of countries all over the world offer these services including the Philippines.

Dynamic Business Outsourcing Solutions is one of these Australian-owned offshore staffing companies in the Philippines that can help your business save up to 70% on wage costs! Reach us today and get a free consultation with our CEO/Founder!

 

outsourcing

4 Tasks That Entrepreneurs Should Consider Outsourcing

Offshoring in the Philippines, Outsourcing in the Philippines / By

Entrepreneurs always have a lot on their plates but so little time to do all. They envision hundreds of ways to make the business successful but can’t solely focus on it. That’s why the most well-known brands considered outsourcing to vendors who specialise on those tasks for a cheaper price.

In terms of outsourcing to other countries, it is not a myth that the BPO industry in the Philippines remains one of the most successful in the world. Currently, the country employs over 1.2 million employees in contact centres, including various back-office roles.

As technology evolves, it also creates better opportunities for companies and entrepreneurs to connect with each other. Hence, making communication easier to achieve and lessening the gap between countries.

Now, a lot of foreign countries including Australia as the 2nd largest market of the Philippine BPO industry continue to flourish. Here are some of the most important tasks that they outsource in the Philippines:

outsourcing

1. Accounting and taxes.

Keeping your books in order will eat up all your time especially if it is not something you really do. For you to be able to focus on making your business even bigger, you need to hire a reputable person to handle all your taxes. Employ a Certified Professional Accountant (CPA) who can help properly organise your finances. It is better to let an expert do what he does best for a good price.

2. Writing and social media.

With the inevitable rise of technology, writing and social media suddenly came together as a package. So a professional writer is what you’ll need if you want high-quality contents such as a blog post, SEO-optimised website content, and other written marketing materials. Even social media content for businesses should be strategised today before being posted online.

3. Graphic design and web development.

Most businesses nowadays increase their online visibility by creating their own websites. The number 1 rule: it should be as pleasing to the eyes as possible, as it is with the overall user experience. So, to build an online branding for your business, increase its online visibility, and turn potential customers into clients, you will need a professional graphic designer and web developer.

4. Administrative assistance.

If you are already swamped with numerous emails and can’t go through them all, maybe you can use the help of an outsourced virtual assistant. VAs are capable of doing a lot of stuff including clerical and secretarial duties. They can organise your schedule and keep your appointments in-check. Aside from these, VAs are now capable of doing research, prepare presentations, manage your social media accounts, and a lot more.

Learn more about virtual assistants here.

As the owner of a startup business, you should know that your time is gold. Wasting a minute of your precious time could cost your business a huge sum of money. The best move to avoid such a scenario would be to delegate tasks to people who specialise on each field. Outsourcing is the first and foremost solution to the dilemma. So to prevent this from happening, you should wisely choose a reputable outsourcing company to give you quality output for a reasonable price.

We here at DBOS work hard towards our client’s goals. For us, success is not an impossible feat as long as put your heart into it. So if you’re in dire need of an expert for a certain service that you offer, you can always contact DBOS for a FREE consultation today!

outsourcing milestones

12 Important Outsourcing Milestones

Offshoring in the Philippines, Outsourcing in the Philippines / By

The future remains bright for the “World’s BPO Capital” – the Philippines. Over the years, its outsourcing milestones keep getting sturdier and steadier. Although this industry started in the 90s, studies say that it won’t collapse any time soon. However, amidst its forecasted “plateau” due to technological advances, the BPO industry is still escalating.

Now let’s take a trip down to memory lane and learn more about the innovational breakthroughs of the country’s outsourcing industry with the infographic below.

outsourcing-milestones

BPO’s starting ground in the 1900s

Some thought that the outsourcing industry started during the early 2000s, however, it has already been around since the 1900s. BPO was then a low-key unstable industry until 1992, Frank Holz set up the first contact centre in the Philippines. It wasn’t until 1997 that the first multinational account was established and over-the-phone customer services were advancing. It was this year which started the remarkable outsourcing milestones that helped raise its value.

The dominance of the Philippine Outsourcing Industry during the 2000s

The early 2000s of the BPO industry was a struggling era. Foreign investors started to build numerous startup outsourcing companies throughout Metro Manila in hopes of making it big. One of these companies was a US-based outsourcing centre who decided to move their operations in the Philippines, providing 8,400 new jobs. It is also the peak of industry revenues that rose up to billions of dollars which helped the country’s struggling economy.

Continuous growth of the Philippine BPO Industry

With thousands of graduates every year, the country’s unemployment rate increases, however, the BPO industry steadily provides job opportunities. A whopping annual growth of 46% contributed to the rise of the country’s GDP during its staggering years.

As of today, there is no stopping this industry that played a huge part in saving the country’s depleting economy.

Want to know more? Learn the basics and gain tips on how to choose the best outsourcing partner.

Contact us for a free consultation today!