offshore staffing philippines

outsourcing-success

7 Ways to Make Outsourcing a Success Time After Time

There are hundreds of success stories out there that proves how highly effective outsourcing is for businesses. It enables startups and entrepreneurs to free up their time, save costs, and employ experienced workers on board.

For business owners, outsourcing is one creative strategy that provides assistance in finding cost-effective solutions for businesses. Both small to medium companies and large corporations have been practising the concept of outsourcing ever since they’ve learned about it.

Outsourcing has been regarded as an economical and efficient approach by startup businesses, especially in Asia. In fact, the global outsourcing economy is exceptionally powered by the contribution of countries like India and the Philippines where the business is soaring.

So now, if you’re planning to outsource any of your tasks or services, this could be the right time. But, make sure that you take note of these 7 ways to ensure your outsourcing success.

outsourcing-success

And if you’re still having second thoughts, you should check out the benefits of hiring an outsourced staff. Now, these benefits can guarantee a good change in your business process but it could be a little tricky. So, aside from all those enumerated in the infographic above, picking a great outsourcing partner is also a crucial step towards business growth.

Conclusion

The offshore staffing industry in the Philippines gives off a huge contribution to the country’s economy. And up until today, hundreds of outsourcing companies are continuously building their businesses in the country. One of them is DBOS, a fast-growing Australian-owned offshore staffing company based in the Philippines. The company takes pride in offering cost-effective prices for offshore services such as digital marketing, content writing, web development, graphic designing, IT outsourcing, and so much more!

Know more about DBOS and get a free consultation with our very own CEO/Founder!

outsourcing-decision-matrix

How to Use the Outsourcing Decision Matrix

The outsourcing decision matrix is a strategically designed plan that aims to help business owners, entrepreneurs and decision-makers to figure out their plan before the final decision to outsource.

Now, outsourcing is not something you can decide with overnight. In one way or another, it could make a significant impact on your business. It can assist in freeing up your time to allocate for innovation and other vital tasks that will aid in growing your business. And just like other businesses, there are unprecedented risks to outsourcing. However, with good planning and strategy, those risks can easily be disregarded.

In this blog, we will explain the importance and usage of the outsourcing decision matrix.

outsourcing decision matrix
Figure 1. The Outsourcing Decision Matrix

How to use the outsourcing decision matrix

There are 3 important steps when using the outsourcing decision matrix.

  1. Identify the importance of your task
    It is important to identify the value of a certain task before deciding to either keep it in-house or choose to outsource. You should know first if that certain task is vital to your company’s competitive advantage.
  2. Know its contribution to operational performance
    Evaluate if this certain task is very much important to your company’s day-to-day operations. Will your operations rapidly decline if it’s done badly?
  3. Plot your task on the matrix
    Now that you’re done evaluating which task goes where you’re more than ready to allocate it on the actual matrix. Doing so will give you a better plan on which to outsource or keep in-house.

The quadrants:

  • Form a strategic alliance – tasks in this quadrant are strategically important but only contributes a little to operational performance. They are considered to be relatively insignificant of full in-house focus. These tasks can be outsourced.
  • Retain – these tasks plays important roles both for successful operational performance and strategic importance. Tasks like these should be kept in-house for maximum control.
  • Outsource – these tasks are important for a successful operational performance. However, they are not strategically important. These tasks can safely be outsourced.
  • Eliminate – tasks in this quadrant are not at all important to your organisation’s overall strategy nor they make any contribution to the day-to-day operational performance.

Properly using the outsourcing decision matrix can tremendously help your business grow. Each quadrant on the matrix gives you an insight as to whether a task should be outsourced, retained, strategically aligned, or eliminated. It is now up to you on how to execute the matrix.

Conclusion

The outsourcing decision matrix is a good starting point for making decisions about whether or not to outsource tasks in your business. A lot of outsourcing companies especially in the Philippines has used the matrix even once.

Out of the hundreds of offshore staffing companies in Manila, Philippines, DBOS – a fast-growing Australian-owned BPO company continuously soar high. At DBOS, we proudly offer various back-office services, digital marketing, web development services, and more! We take pride in helping small and medium businesses reduce their wage costs up to 70%!

Know more about our offshore staffing services today and get a free consultation from our very own CEO/Founder!

rest days

Best Things To Do On Your Rest Days

Rest has a bad rap in our culture. In the early days, it is equal to laziness. However, for regular employees and other workers alike, rest days are highly essential.

In the BPO industry, graveyard shifts are the usual schedule. Due to the timezone difference, most agents start to work from in the middle of the night until the morning of the next day. This change in body clock put a serious risk to most employee’s health and well-being, so rest days are very crucial for them. It gives them time to revitalise their energy and allocate it to manage their personal life.

According to studies, rest is an important factor for working well and working smart. On the other hand, overworked employees could be very irritable and unproductive.

Here at DBOS, we pay close attention to the well-being of our employees. That’s why we take pride in our dayshift schedule and weekend off for our outsourced customer support, offshore digital marketing, back-office outsourcing, and other roles.

To enjoy their rest days, we enumerated a few hangout areas around Quezon City, check them out!

employee engagement
Finding an outsourcing company that offers a dayshift schedule for all employees is a gem hidden behind the hundreds of BPO businesses.

Listed as one of the sought after countries to outsource your services is the Philippines. Among the hundreds of these businesses in the country is DBOS, a fast-growing Australian-owned offshore staffing company that can help reduce your wage costs up to 70%!

Know more about our services and get a free consultation with our CEO/Founder!

customer support

Improve the Quality of Your Customer Support Services with These Tips

The life of BPO companies is their call centre agents. Whether they are in customer support, sales,  or any other position, they are the ones who answer phone calls to represent an organisation.

Customer support services are most often outsourced to other countries. Some popular destinations for this type of services are the Philippines, India, Singapore, and most Asian nations.

Now, if you’re seeking to upgrade your customer support team, let this 5 tips help you.

1. Add a human touch

Communication is the most important human interaction. Not only we practise it on our daily living but it is also vital in providing great customer support services.

The standard step is to introduce yourself first and then get the customer’s name as a common courtesy. Next should be thanking them for getting in touch and that you are very much happy to be of great help. When the customer feels comfortable with the person on the other line, better communication will take place.

2. Learn to listen

Effective customer support doesn’t only have to be good at talking. One should also be a good listener to understand the customer’s concerns and provide an excellent solution. Although you’re familiar with the customer’s problem and you’ve already memorized the answer in your head, you still should wait until they finished talking. Not only it is the proper approach for two-way communication, but it also makes the customer feel like they are being heard.

3. Use a positive language

A negative language indicates doubt and is not ideal to use in customer-centric services such as customer support. In a customer’s perspective, it indicates that their query might not be resolved and that it’s a pointless call. To avoid situations like this, help your team practise using positive language only. Who knows? This could also help with the successful resolution of the client’s issue.

4. Provide a clear response

It is highly important to provide customers with clear and straightforward answers. Vague answers will only cause confusion and might be misinterpreted. Also, avoid using technical terms and jargons that could cause further misunderstanding.

Before the conversation ends, take time to ensure that you have been clearly understood and if there are other queries that you can help with.

5. Give your customers a way to provide feedback

The most important feedback that you should get is from your customers. So it would be best if you can provide an easier platform for them to leave their opinions and suggestions. Whether it is something good, bad, or neutral, this will help you improve your service even more. On top of that, their needs and expectations evolve with time so you should cope up. Always remember that a customer’s voice is priceless for your business.

Gain access to skilled outsourced customer support and save up to 70% on your labour and operational expenses when you choose DBOS – one of the fastest-growing Australian-owned offshore staffing company in the Philippines. Get a free consultation with us today!

outsource-virtual-assistant

Why Should You Hire a Virtual Assistant?

Discussions between which is a better option, outsource virtual assistant or hiring in-house staff is still a thing up to this day.

For startups, hiring a virtual assistant is a huge step forward for the business. It will help business owners free up a lot of their time to focus on creating more growth strategies. Also, virtual assistants nowadays can provide support in all services that involve administrative, secretarial, and even advanced web-related tasks. And that is probably why even established businesses still outsource virtual assistants.

On the other hand, the argument that hiring an in-house staff could cost too much for any business remains valid because it really does. When you’ve got the option to tap a talent that can produce a high-quality output for a low price, would you not grab the opportunity?

Listed on the infographic below are some of the reasons that will convince you how hiring a virtual assistant can help your business grow.

outsource-virtual-assistant

Read here to understand the numerous benefits of outsource virtual assistant.

Out of all the back office offshore services that we offer in the Philipines, virtual assistants are on the list of top outsourced roles. The country produces highly-qualified and experienced VAs that makes multitasking looks easy.

So if you’re looking for a company that can assign a perfect virtual assistant for your business, check us out at DBOS! We are a fast-growing Australian-owned offshore staffing company located in the Philippines. Reduce your wage costs and save up to 70% when you choose to outsource with us!

traditional marketing

5 Reasons Why You Should Choose Offshore Digital Marketing

Over the past three decades, the world of marketing has dramatically evolved to cope up with leaps in technology. Those advances in technology have altered our traditional marketing setting to the digital marketing era that we’re in today. It is expected that the next years to come will eventually vanish any trace of traditional marketing, and that would leave the domination of the digitalised method.

Adapting to their practices this early would help you get a headstart for the future of marketing. The more exposed you are in the manner, the more you will be aware of all the do’s and dont’s.

Now when you talk about choosing offshore digital marketing or keeping it in-house, many businesses would agree on the first option. Why? Because of its numerous benefits such as cost-effectivity, high-quality output, and guaranteed results.

Here are some of the most effective digital marketing strategies for business owners to check out. And to convince you even more, here are the 5 reasons why you should choose offshore digital marketing.

Affordable

Offshoring your digital marketing services is an affordable alternative to the usual hiring-the-best-digital-agency strategy. You will be saving a huge amount of wages and equipment. Also, you can now avoid the hassle of recruiting the best talent for the job as your outsourcing partner can handle them all.

Innovative

As digital marketing is a technology-based service, the experts in this field are highly-innovative and are well-acquainted with its every nook and cranny. Their minds are always brimming with creative ideas and fresh plans into the picture. Also, outsourced digital marketers are always updated with the latest developments in the field.

Target audience is easily reached

All the digital platforms available in the market today are utilised by digital marketers. They are very well-informed on how to make use of these platforms to easily reach their target audience. As per the results, give it only a few months and you’ll slowly see the impact of its outcome.

Transparent reports & insights

In an offshore digital marketing company, reports and insights are generated online so no one can tamper with it. Also, deliverables, schedules, and deployed services can be monitored by the client in real-time. So, digital marketers usually go the extra mile to achieve the best possible results and never disappoint the clients.

More time for core business

Outsourcing your digital marketing services will enable you to focus more on your core business tasks. Thus, giving you enough time and more chances of creating better plans for your business growth.

Conclusion

With technological advancements nowadays, offshore digital marketing become a widely popular strategy that businesses utilise. Since it is proven effective and results are transparent, more and more companies jump into offshoring their digital marketing services. Among the hundreds of countries that accommodate these services is the Philippines. The country is known as one of the top global outsourcing hubs and home to fast-growing outsourcing companies like DBOS.

DBOS is an Australian-owned offshore staffing company in the Philippines which offer a wide range of services including advanced digital marketing services. Save up to 70% on your labour and operational expenses with DBOS. Learn more about our offshore staffing services. Reach us today and get a free consultation with our very own CEO/Founder!

back office functions

Back Office Functions You Should Delegate Today

Outsourcing is never-changing, but what and why companies do it is what changed the most. Companies nowadays wanted to be ahead of their competitors which are in contradiction to Deloitte’s report that the top reason is to cut costs.

As we are in the phase of innovation, all manual tasks can be quickly finished resulting in higher productivity. A report from the Market Research Future concluded that the global BPO market will continuously grow by 11 per cent until 2023. And it is because of innovative outsourcing. This upgrade even made the tedious back-office functions more manageable and easier to accomplish.

However, those tasks should still be outsourced to spend more time on the company’s core competency.

Know more about back-office outsourcing and see which functions you should be delegating today.

Accounting and payroll

Handling company finances is a very particular task that could eat up all of your time. What more when you have to keep invoicing a client who doesn’t pay up to date? Well, everybody wants to get paid but only a few are willing to take on the legwork because it is definitely time-consuming. However, when you choose to outsource your accounting and payroll, you’ll be saving a lot of money and time. And if you think that outsourcing your payroll would put your finances at risk, you’re definitely mistaken.

Delegating this process to a trusted company that prioritises electronic security actually decreases the chance of cyber theft.

Recruitment

Acquiring talents up to the actual onboarding of new hires is a very long process. Except for the recruitment costs that kept on piling up, the eye for a good hire could only be done by a professional. So stop wasting time trying to find the right staff and let an expert handle the task for you. Not only will you be saving huge recruitment costs, but also maximising the time to grow your business.

Data processing

Detail-oriented tasks like data processing or data entry require strict attention. Due to the repetitive nature of inputting, organising, and cataloguing of data, it is also time-consuming.

Now, if you choose to outsource your data processing, your time will solely be for your business. Thus, you can make better strategies for the growth of your business.

Among the countries that can confidently provide these back-office outsourcing services is the Philippines. As one of the world leaders in the BPO industry, the country is home to thousands of foreign outsourcing companies.

One of them is the Dynamic Business Outsourcing Solutions, a fast-growing Australian-owned offshore staffing company that caters to services which can help you save up to 70% on your wage costs! Reach us today and get a free consultation with our very own Founder/CEO.

software outsourcing

3 Things to do Before Hiring a Software Outsourcing Partner

Software developers can easily be outsourced from all over the world. With the number of global talents available, you can effortlessly find someone qualified. If you’re ready to spend a huge amount of money for software outsourcing, getting an in-house team would be possible. But if you’re a starting company that aims for the most cost-effective strategy, outsourcing could be a viable option.

Successful software outsourcing stories similar to Skype and Slack could happen to your business too. You just have to broaden your options and remember that a wise business knows when to seek help from a third-party provider.

Now, when it comes to offshore software development, choosing among the numerous qualified outsourcing partners is the real deal. Before coming to a final outsourcing decision, try to consider these things:

1. Location

In this age of globalisation, companies all over the world are broadening their spectrum to meet the market demands. So, first and foremost, you should be specific in what country would you want to focus on searching for your future outsourcing partner.

Everything is developing, as well as the countries who can accommodate software developments. According to a market research body, Asia is considered the “tiger” in the outsourcing software development jungle. India is on the topmost list, followed by Vietnam, the Philippines, Thailand, and China. These countries offer the best infrastructure, equipment, and talent that are most needed for IT outsourcing services such as software development.

2. Price or quality?

In a few selected instances, price and quality go well together. But when talking business, it’s just either of the two.

Price-first vendors will often provide a fixed quote for your project with a specific timeline. This kind of companies focuses more on accomplishing the project at hand rather than looking forward to a long-term partnership.

On the other hand, quality-first vendors are more expensive and they tend to be more selective on the projects that they accept. They are the type of companies who can ensure proper delivery and execution. They are also those who spend efforts and resources training their team to guarantee the perfect output.

Tip: If you’re a start-up company seeking for cost-effective software development, then the price-first vendors is your best choice. But if you’re an established company who can afford to spend a huge amount for your project, then the quality-first vendors is the perfect choice for you.  

3. Ask your candidates about previous experiences

Every one of your candidates has their own strengths and weaknesses. And if you have already decided on the specific skill that you’re looking for in a candidate, asking all the right questions is what’s remaining.

Here are a few questions that you could ask your software outsourcing candidate:

  1. Tell me about your previous experience with similar software development projects.
  2. What are the critical risks of software outsourcing? How would you manage them?
  3. What do you think is your company’s edge above your competitors?
  4. If you get this project, what would be your action plan?

Takeaway

With the availability of skilled software developers all over the world, finding the best one is the crucial part. Selecting from a wide number of talents will be extra time-consuming. That’s why partnering with an offshore staffing company would definitely help you save time. They will be the one to recruit possible candidates based on your qualifications, but the final stage of hiring will still be in your hands.

Get the most cost-effective solutions and tap the best talents in the Philippines with Dynamic Business Outsourcing Solutions (DBOS). Contact us today and get a free consultation from our very own CEO/Founder!

offshore staffing

Reasons Why Offshore Staffing in the Philippines Thrive

Compared to its neighbouring countries, the Philippines is one of the most popular when it comes to offshore staffing. A number of foreign companies, especially Australians choose to outsource to the Philippines for a very long time.

The offshore staffing industry started in the early 2000s. Countries like India, China, Thailand, Indonesia, and the Philippines have become favoured outsourcing destinations by more Australian companies. Now, businesses such as Salmat, Telstra, Macquarie and a lot more have ventured to the offshore staffing business.

But why do these companies choose the Philippines out of all the countries out there? Here are some of the reasons why:

startup entrepreneurs

4 Things that Startup Entrepreneurs Should Do

Establishing a successful startup business comes with numerous challenges. It starts with financing up to finding the right space to rent for the office. However, these are not everything that startup entrepreneurs encounter.

According to a joint survey carried out by CoFounder magazine and ArcticStartup, 37% of startup founders believe that the biggest obstacle when creating a company is finding the right people to help run the business.

Meanwhile, some startup entrepreneurs refuse to share their responsibilities with other people. They are uncomfortable with the idea of giving other people the authority to run their business and is afraid of losing the overall control. But, it doesn’t work like that. It is almost impossible to handle everything on your own if you’re planning on growing your business. And that’s why some businesses chase the most cost-effective yet, high-quality option – outsourcing or offshore staffing in the Philippines.

Now to help you better manage your business, here are a few important things that startup entrepreneurs should do:

1. Get an outside perspective on your audits.

It is better to get an outsider’s perspective to avoid biased audits on your business expenditures. A certified practising accountant (CPA) that is in no way related to you or your business would be a good choice.

The goal of getting an expert’s opinion on your overheads is to double check if you missed a crucial part on your own audit. During the practice, the expert might see miscalculations and come up with ways to improve your processes.

2. Trust your team.

Employees are hired for their specialties and skills, so let them do what they do best – their jobs. Stop checking on your team and trust them to fulfil their roles. Doing so goes to show that you have the utmost faith in them.

Trust is a very risky word but also a solid foundation for a sturdy relationship. Showing them your confidence in their abilities creates a huge impact on their overall performance.

And while leadership is very much important in running a business, you certainly cannot function without your people. So building a strong relationship with your team is definitely essential.

3. Don’t stray far from your goal.

Always remind yourself of your initial goal. Focus on the company’s big picture and don’t get distracted by the “maybes”. Be clear of your overall business plan and don’t stray away from it. Create a schedule to make sure that your team stays on track towards achieving the main objective of your company.

4. Delegate your non-core tasks.

Doing every task on your own could exhaust you completely without even accomplishing your most important function. Lift off few of the burden on your shoulders and delegate some of your tasks to an expert. Do not tire yourself out with the roles that you can easily assign to someone who does it better.

Outsourcing could be a critical turning point in your business so you should choose carefully. You can consult a reputable offshore staffing company to help you handle all your outsourcing concerns.

Our goal here at DBOS is to help you grow your business. All our services are available for low and cost-effective prices. Know more about us when you contact DBOS for a FREE consultation today!