offshore back office services

offshoring fears

Australian Businesses: Offshoring Fears and How to Overcome Them

Offshoring in the Philippines, Outsourcing in the Philippines / By

Since the boom of business outsourcing companies in the Philippines, numerous startups choose to pursue offshore back office services in Manila. One of these countries is Australia. And like any other companies, there are unavoidable offshoring fears.

Outsourcing comes with a lot of dangers that can be avoided through smart understanding, together with rigorous planning and preparation. It would be best to prepare damage control ideas and take this potential outsourcing issues to heart.

Data Security

One of the most common fears that offshoring businesses have is security. Since offsite employees can access important information, there is an increased security risk for the business. This is why hiring a reliable outsourcing partner is vital. Many outsourcing companies today have installed CCTV cameras inside the production floor. Most of them also ban personal electronic and mobile devices during work hours which can only be accessed during breaks. Other companies even disable their USB ports to ensure that all data will be kept safe inside your company’s network. Monthly IT checks on the employees’ computer devices should also be a part of the continuous precaution.

Nowadays, data security is a key concern for all businesses and individuals. Most importantly that hackers are creating a rampage. That’s why it is important to find a trusted outsourcing company with reputation and capability to protect your data all the time.

Quality Output

The fear of low-quality output is one of the Australian’s concerns since services in the Philippines is cheaper than the local employment. However, there have been countless testimonies from other clients that Filipinos are truly smart and productive. Highly trainable and naturally skilled workers are the international perception of Filipino employees. It is because most employees are university graduates.

However, the country’s recruitment process remains to be of no easy feat. From a huge number of applicants through the recruitment process, it’ll be narrowed down to a few candidates. If short-listed, candidates will be called for examinations and a series of interviews. And then whoever passed the final set of examination and interview will be chosen for the position.

Cultural Differences 

Differences in culture between the outsourcing partner and the client might cause a huge misunderstanding, if not addressed properly. That’s why it is important to discuss this properly between the involved parties. Since business is a two-way street, proper communication is definitely essential. To reach out, you can try to include face-to-face meetings and video conferencing as well.

Adapting to any kind of culture is one of the Filipino’s best traits. People from all over the world commend this character as they easily get along with each other. This culture was gained through a long way back from the country’s colourful history. Up until this day, Filipino’s have embedded the traits that made them adaptable to any culture and situation.

Remember that when you’ve picked the perfect outsourcing partner, adaptability is just a small matter that should never be a problem.

The items listed above are only a few of the common offshoring fears that most Australian companies are concerned about. Careful planning and extensive research for the most reliable outsourcing partner is the key to achieving an incredible venture.

Now, always remember that you should never let these offshoring fears hinder the growth of your business. Be ready to test the waters and take huge leaps for the betterment of your company. Only then you can reach incredible development.

For more tips and ideas on what to consider before choosing a reliable and capable outsourcing partner, read this blog.

If you’re looking for a trusted and experienced outsourcing partner, contact DBOS for a FREE consultation today!

back office industry

Front Office vs Back Office Industry

Offshore Back Office / By

In a traditional BPO setting, the services are usually segmented into two: the front office and the back office industry.

From both its root words, “front” and “back”, the front office refers to the staff which have worked with clients upfront. On the other hand, the back office refers to the staff providing support and works behind-the-scenes.

What is the front office?

The front office represents the customer-facing function of a company. It is composed of a special bunch of individuals who possess diverse skills with people and communication. They directly deal with clients every day and handle other services such as:

  • Marketing your services
  • Meeting with clients
  • Building relationships with clients
  • Screening and interviewing candidates

Why is it important?

Just like any other position in the company, the front office people play an essential role that nobody else could take over.

What is the back office?

The back office is consist of people who work behind-the-scenes. In a regular BPO company, the back office industry is still booming. It remains at constant demand because of its effectiveness and is also mostly empowered by the outsourcing sector.

Here are a few back-office services you can refer to:

  • Data entry
  • Content writing
  • IT services
  • Human resources
  • Digital marketing
  • Call centre agents, etc.

Front vs Back Office

These two are both important. They come in pair and surely, one cannot function without the other. However, there remain numerous key differences between the two.

Here are their top 8 distinctions:

back office industry

Although with contrasting roles and involvement in the company’s resources, each one provides a vital contribution to business growth. Both are also available for outsourcing. However, back office services are more likely outsourced than the other.

Businesses from different sectors choose offshore back office services to assist in their sustained growth and development. Those back-office services serve as the backbone of their companies because it provides support to the front office people.

For more information, contact DBOS for a FREE consultation today!

personal virtual assistant

Benefits of Outsourcing a Personal Virtual Assistant

Offshore Back Office, Virtual Assistant in the Philippines / By

As the owner of a startup business, you should know that your time is gold. You can’t afford to waste even a minute so you must do the most important thing first. Kickstarting your venture should be the priority. Yes, every part of your business is important. However, there are small administrative duties that are better outsourced to a personal virtual assistant.

What is a personal virtual assistant?

Included in the top list of mostly offshore back office services, is a personal virtual assistant. By definition, a virtual assistant is a professional who carries out multiple administrative jobs depending on every client or project. They are someone who can provide flexible business support without costing that much.

What can a personal virtual assistant do?

Going way back, a virtual assistant can only do limited tasks such as basic secretarial duties like setting up an appointment, sending emails, managing schedules, and so on. However, times have drastically changed and so does personal virtual assistants. In order to cope up with the competitive industry, they are now doing all sorts of advanced web-based tasks.

To know more, here are a few things that virtual assistants can help you with: 

  • Upload blogs or email newsletters
  • Transcribe voice memos, conference calls, and more
  • Run your calendar and plan your travel
  • Compile data into organized spreadsheets
  • Handle forwarded phone calls when you’re out of town
  • Research on the web market
  • Prepare presentations
  • Manage your social media accounts
  • Coordinate with vendors
  • Place order for new supplies… and so much more!

Most startup business owners prefer to offshore their mundane duties to a more capable hand, in hopes of focusing on their core tasks. However, not all available VAs are as skilled as the others, so you must choose wisely.

Listed are a few benefits that’ll help convince you if you’re a little doubtful about offshoring your personal virtual assistant:

Reduces costs

Rather than hiring an in-house staff whom you have to buy equipment to use, offshoring a virtual assistant is more economical. Most especially when you are cutting costs, overseas offshoring is your best choice. This option can help you save as much as 70% of your possible spending for in-house staff.

Saves time

Browsing on massive VA profiles yourself is extremely time-consuming. Instead of doing those, you should look for a reliable outsourcing partner. Having so will help you narrow down the best-fitted candidate for your VA needs. They will also be the ones to conduct the interview, but, the final decision is always yours.

Utilises other staff

Your few in-house staff plays a huge part in your business growth. That’s why assigning them tasks that aren’t your focus will only halt the betterment of your business. On the other hand, if you outsource the repetitive tasks, only then you will be able to focalise on the most urgent matters.

Thinking of hiring a personal virtual assistant indicates that your business is already growing as you cannot seem to handle everything on your own. Now, bringing someone onboard may not always guarantee success. However, choosing the right one that’ll compliment your business and works well with you might be the key to your continuous growth.

You have to understand that picking the perfect virtual assistant might bring you the big break that you’re waiting for.

We here at DBOS dedicates our time to clients who wanted to pick the most qualified virtual assistant for a reasonable price. Let us help you. Contact DBOS for a FREE consultation today!

back office services

3 Reasons to Outsource Your Back Office Services

Offshore Back Office / By

The common perception that the big companies are the only ones that can afford to offshore their back office services were long gone. It became a huge trend that allowed even startup businesses to result in collaboration with trusted outsourcing partners. However, establishing a startup business is not about pure luck. It requires skills, expertise, and most importantly – people.

Now if you’re aiming to expand your business, but you haven’t figured how to do so, this article might help you. If you’re going to stretch out your business, you need to come up with the right plan so you can focus on growing your business even more.

So, how can you tell that it’s already time to consider offshoring your back office services?

1. Your business is growing

A growing business is surely a great thing. But if you can’t keep up with its fast rate, then it might be the right time to delegate some of your services. First, you have to search for a reliable outsourcing partner and be ready to entrust some of your services with them. Second, you need to evaluate which current tasks you have to outsource. Get some great help to process your growing payroll, billing and collections, compliance, and your other back office services.

2. Your operation costs are too high

Situating all your services in-house would cost a fortune. It is guaranteed to cost you a lot once you decided to handle all your operations inside your blanket. That is precisely why outsourcing became a thing for every business, either small or big. But instead of saving a considerable amount that would eventually help in expanding your business, you spend way too much.

The good thing is that – outsourcing exists and it could be the best solution to cut costs.

3. You’re not focusing on what you do best

Inevitably, every one of us has that particular area that we’re good at, our cream of the crop. However, when you’re a startup business owner, there comes a time when you just wanted to do everything on your own. Unfortunately, it won’t bring good results, nor it wouldn’t help your business improve. That’s the time you should think twice and lay down your priorities one by one.

It’s a fact that focusing on your expertise will help your business grow. And that resorting to offshore back office services can aid your long-term success.

Outsourcing has provided more than a decade of solution for struggling small businesses and even big companies. Technology has made it possible to access more tools that greatly helped other small businesses in creating a remarkable impact on their growth. As well as helping big companies build a solid ground for continuous development.

In 2019, there are even better benefits to look forward when you choose to outsource your non-core services. And if you want to know some important back-office services that are highly recommended for outsourcing, read here.

For further inquiries about how to outsource your back office services, contact DBOS today for a FREE consultation! 

work performance

Useful Tips on How to Enhance your Work Performance

Careers, Employee Performance / By

The best time to reflect on your lagging work performance should not only be when the annual evaluation arrives.

Sometimes, we got this feeling that everything is just doing fine at work. However, your superiors might not think the same way. Now if you don’t appreciate people criticizing your performance, then maybe its time to assess yourself. We listed a few useful tips on how to enhance your work performance, before matters got out of hand.

Learn to manage your priorities

Managing your priorities should be the first step in improving your work performance. The ability to handle things quite well is a talent but also a skill that can be learned through intensive discipline. So, how should you manage your priorities?

  • Firstly, organize your tasks wisely. You can either create a weekly to-do list or a calendar-type schedule to help you. Go for whichever you prefer.
  • After that, you should allocate a realistic duration (including date and time) of when you think you can finish each task.
  • Lastly, think of a strategic way on how you should execute each task.

If you don’t know how to manage an effective to-do list, try the 1-3-5 rule and see how much tasks you can actually get done.

Gracefully accept feedbacks and criticisms

It is no secret that most people don’t appreciate having their flaws pointed out to them. Sometimes, how the feedback is delivered and who delivered it creates a huge impact on how criticisms are perceived. Now, to avoid misunderstandings and grudges, here are a few ways on how to accept feedbacks and criticisms:

  • Do not take it personally. 
    Most often than not, we unintentionally got hurt when someone points out our error. It hurts our pride and confidence in the process. However, we must learn how to accept it level-headedly. Remember that professionals are those who turn criticisms into opportunities for improvement.
  • Ask for specifics.
    To further understand your fault and to not take it at heart, ask for specifics. Display a manner of humbleness and openness to accept feedbacks so they can specifically enumerate which matter should you enhance.
  • Seek for advice.
    To avoid doing the same mistake twice, sincerely ask for solicited advice and suggestions on how you could further improve your performance.

Acknowledging your mistakes and correcting it is the right way to deal with feedbacks. No matter how good you are at what you do, incidentally committing a small mistake once or twice only makes us human.

Crave for new knowledge

Remember what our teachers used to say when we are in school? Never stop learning. Our desire to learn new things and acquire new skills should not end when we finished schooling.

Realizing that there’s so much more to learn than what we already know could be a key point for your never-ending flight to success. Here are some tips to supply food for our brain:

  • Join training and workshops
    Since the rise of the internet, even training and workshops are now available online. Now you don’t even have to show up at bizarre and far-away places just to attend seminars and whatnot. Learning is just a click away. All you need to do is take the initiative to enrol yourself on various online training and workshops. Who knows? You might develop an important skill that could play an important role in your long-awaited promotion. DBOS, being the people-oriented company that we are, offers a special series of training available for all employees – for free!
  • Pursue additional courses
    Look for additional courses you can take to improve yourself at your job and don’t hesitate to discuss it with your boss. Even if it won’t be approved, take them anyway if it can really help you take a step forward towards career growth.
  • Ask for recommendations on what books to read
    Reading gradually enriches one’s learning when done regularly. Not only it enhances our vocabulary and comprehension, but also our imagination. Getting exposed on a broader range of intellect will eventually work its wonders either at work or daily life. Also, more often than not, bosses are often impressed with employees who always seek improvement.

Continuously learning for the sole purpose of gaining something new is an impressive feat. Since the world is full of endless possibilities, your newly acquired knowledge could take you a long way. Remember that you have so much to gain and nothing to lose when you invest in learning.

Make use of the tips above to improve your work performance and ace every evaluation!

Ready to pursue your dream today? Check out our careers and browse our quality offshore back office services available for a fraction of the cost!

Come and be a part of our growing family today!

hr services

Top 3 Advantages of Outsourcing your HR Services Today

Human Resources, Offshore Back Office / By

Outsourcing all HR services has gradually accelerated over the last decade and it will continue to do so, said Lisa Rowan, research vice president at a market research firm.

Gone are those days when HR was just a stand-alone department that workers often visit to ask a question, get a form, look for advice, or drop a complaint. Human resource tasks nowadays are much more challenging than before. The HR people are usually juggling between taking care of the employees, handling their benefits and busy going through the legalities.

To gain access to an organised and strategic HR operation, you can choose to outsource the whole department or just a function of it.

Below are the top 5 HR functions:
1. Recruitment
2. Training and Development
3. Labour Law Compliance
4. Compensation and Benefits
5. Employer-Employee Relations

These HR functions are all vital to the company’s growth as they deal with the most important resource – the people.

To help you decide whether to outsource or not, here are the top 3 advantages of outsourcing your HR services:

Access to HR experts

Upon identifying which human resource function you should outsource, you will be able to focus on the qualifications of your possible candidate. Outsourcing HR functions allow you to thoroughly select from a huge pool of talent. Deducing the candidates one by one based on their skills, experience, and credibility.

Save costs

Offshoring your HR services are way much cheaper than hiring in-house staff. It is also a better bet than picking a newbie who costs less but might create a fatal mistake in the end. Then your best shot would really be hiring an offshore HR expert whom you can save costs but with a lower risk of creating an error.

Increased efficiency and accuracy

In a company setting where the in-house HR department has tons of tasks to accomplish, efficiency and accuracy are much needed. By outsourcing your HR service, you can now focus on the most vital task and then delegate the rest to a responsible outside service provider. There are tons of credible companies who offers offshore back office services of all sorts. The key is, you have to choose wisely.

Every company’s human resources department plays a huge part in its growth and success, be it a small or medium enterprise. So choosing the right people, especially the right offshoring partner should not be considered lightly. It is a must that they are skilled, professional, and compassionate at the same time.

These advantages enumerated above are just a few of the many things that you will gain once you decide to outsource.

Now we here at DBOS, assure to connect you with highly skilled human resource professionals for convenient and affordable staffing options.

Contact us today to learn more!