employee engagement

remote worker engagement

5 Ways To Boost Remote Worker Engagement

Many businesses have transitioned to temporary remote work as a result of the pandemic and this has presented a challenge of keeping workers engaged and excited in a virtual workplace. The loss of face-to-face interaction has thrown employees into a new world of isolation and loneliness and they can only handle as many zoom trivia nights before they start losing passion and begin to feel unhappy and underappreciated.

To prevent this from happening, here are some creative ways to encourage worker engagement and keep them happy.

1. Make Company Culture Staff Driven

Together with your staff, co-create the new virtual culture. Give them control of creating the kind of employee engagement and experience they would like. This gives them the freedom to open up about what they want and need.

Many business leaders make the mistake of trying to copy other companies and expect that this culture would work in their organisation the same way. By letting your staff drive the new online culture, you will be able to build an organisation they are excited about and committed to.

You only need to guide them and help refine whatever they come up with.

2. Encourage Employee To Engage in Side Projects

You can create a culture of innovation and creativity by giving employees the autonomy to work on personal projects that align with your business goals.

Yes, this may seem counterproductive, but it works. Gmail is an example of a program that was produced from Google’s side project. Now employees at Google spend 20% of their time creating new products.

There will likely be times when work may be slower and a spark of innovation and creativity is required, giving your employees the freedom to create new products and services can be just what is needed to get out of the rut.

3. Create a Community Culture

As social creatures, humans are always looking for connection and a community that makes them feel included. To replace the local cafe or break room, create virtual spaces where employees don’t have to be so uptight but feel free to be themselves.

Managers should spend some time before meetings begin to interact with staff and ask about personal matters like their family and how they spent their weekend, etc.

Another way to do this virtually is by creating a networking system where employees can talk to one another or engage in group discussions with colleagues without the presence of the manager. This fosters greater connectivity as employees are supporting each other.

4. Appreciate Employees

It is important to recognise and appreciate the effort employees put into work. They have been forced to adopt a method of working that they have not signed up and they find it just as challenging as you are.

You would make employees feel appreciated by thanking them for the work they are doing. Even acknowledging how challenging remote work may be for them and how well they are adapting to the sudden changes goes a long way in showing you care and endears them to the company.

Even the simplest of gestures can greatly impact employee engagement. Employees that feel they are appreciated and cared about will go any length to make the business successful.

Related article: 6 Ways to Show Your Co-workers You Care

5. Send Care Packages

By sending your employees’ care packages, you show them that you have them in mind and are thinking about their well-being. You could send them coffee and tea to boost morale and make the remote workplace more enjoyable.

It can be incredibly powerful to be creative with care packages. Things like sending puzzle or a DIY kit provides a fun activity that they can all take part in even though they cannot be together physically.

By creating this shared experience, everyone can get a sense of togetherness and bond as a team.

Summary

Transitioning from a physical workplace to remote work has created several challenges for many organisations especially with regards to employee engagement. Many employees are losing a sense of purpose and interest in their work which contributes to burnout. By following these five tips, employers can facilitate a better remote workplace that employees are happy to be a part of.

employee-motivation

Why Leaders Need to Embrace Employee Motivation

While all too focused on the income-generating aspects of their company, some employers tend to forget the welfare of their best asset – the employees. At times, some companies sadly fail to understand the importance of employee motivation. Although not everyone does.

But, what is employee motivation and how does it affects a business?

By definition, employee motivation is the level of energy, commitment, and creativity that company workers bring to their jobs. If the employees are motivated, they become passionate about their job and actively works to achieve the organization’s goal. On the other hand, employees who lack motivation do all the opposite of what a passionate employee is doing. And even though the signs are there, some employers still tend to disregard these things, completely not knowing its effects on their business until its too late.

To help prevent the case of unmotivated employees, we created an infographic about a significant study as to why leaders need to promote employee motivation.

employee motivation

The Importance of Employee Motivation

Increased productivity, high-quality output, and meeting the company’s goals can be achieved through an employee’s hard work. With enough motivation and satisfaction, the employees will surely work towards the company’s best interest.

To further understand how crucial is employee motivation for a business, here are some reasons why:

Motivated people are always in action.
A company equipped with skilled employees are lucky, but a business with motivated people are luckier. Encouraged employees are without a doubt, the most willing to walk an extra mile for the company, if necessary. They are most likely to do what needs to be done regardless if they have to spend additional time at work.

Visible improvement on overall performance.
Motivated employees visibly aim to provide the best work performance for the company. In most instances, they display their ability to produce high-quality output and the willingness to go the extra mile to do the job well.

Leads to a stable workforce.
A stable workforce is a crucial key to a company’s success. When employees are motivated, they remain loyal to the company as they feel needed and valued. This will lead to a stable workforce that will also serve as a good image for the company which can also attract more qualified talents.

Enumerated above are just a few reasons why we can say that employee motivation is more than just a feeling.  It is a driving force that encourages people to do the best kind of work for the company that they provide their services to. Moreover, the effect it gives to an individual can never be compared.

Takeaway

Company leaders should realise that motivating their employees are as important as growing their businesses. Why? It’s because the employees are those who will work with them to achieve success. Now, it is not too late for company leaders to start promoting employee motivation in their businesses.

Just like how we do it here in DBOS! The secret of our successful 4 years in the offshore staffing industry in the Philippines lies in the hands of our employees. And it is the exact same reason why we make sure that their needs are always fairly met. Above that, we also promote employee engagement and self-development to the best of our ability.

Want to be a part of our growing family? Check out our job opportunities today! 

employee-engagement

Important Employee Engagement Stats

Employee engagement does not simply mean happiness nor satisfaction. An employee can be happy and satisfied at work but might not be willing to go the extra mile for the organisation and its goals.

According to a definition by Forbes, employee engagement is the level of commitment, passion, and loyalty a worker has toward their work and company. The more engaged an employee is, the more work they’ll put forth.

What do engaged employees mean for your business?

A business with engaged employees create lower risks of turnover, boost customer satisfaction, and produces high-quality output. They work hard not only for the paycheck but also to help achieve the company’s goals. They are committed, passionate, and loyal to their jobs. Those are the people who don’t mind going the extra mile to achieve the common goal.

Check out some important employee engagement stats on the infographic below.

employee-engagement

It is rare to find highly-engaged employees nowadays because most of them work on a routine basis. They do their jobs excellently, beat their deadlines, go to work on time, but do not put extra effort to achieve the company’s goal.

That’s why we at DBOS continuously organise activities that aim to involve our employees with everything that goes within the company. We provide them with a healthy and comfortable working environment, as well as a support staff that they can always go-to for assistance.

We are an Australian-owned fast-growing offshore staffing company located in Manila, Philippines. We offer a wide range of offshore staffing services from non-voice to voice accounts! See our full list of offshore staffing services and get a free consultation with our CEO/Founder!

rest days

Best Things To Do On Your Rest Days

Rest has a bad rap in our culture. In the early days, it is equal to laziness. However, for regular employees and other workers alike, rest days are highly essential.

In the BPO industry, graveyard shifts are the usual schedule. Due to the timezone difference, most agents start to work from in the middle of the night until the morning of the next day. This change in body clock put a serious risk to most employee’s health and well-being, so rest days are very crucial for them. It gives them time to revitalise their energy and allocate it to manage their personal life.

According to studies, rest is an important factor for working well and working smart. On the other hand, overworked employees could be very irritable and unproductive.

Here at DBOS, we pay close attention to the well-being of our employees. That’s why we take pride in our dayshift schedule and weekend off for our outsourced customer support, offshore digital marketing, back-office outsourcing, and other roles.

To enjoy their rest days, we enumerated a few hangout areas around Quezon City, check them out!

employee engagement
Finding an outsourcing company that offers a dayshift schedule for all employees is a gem hidden behind the hundreds of BPO businesses.

Listed as one of the sought after countries to outsource your services is the Philippines. Among the hundreds of these businesses in the country is DBOS, a fast-growing Australian-owned offshore staffing company that can help reduce your wage costs up to 70%!

Know more about our services and get a free consultation with our CEO/Founder!

interpersonal skills

Must-Have Interpersonal Skills for a Harmonious Workplace

Interpersonal skills, also known as people skills or emotional intelligence skills, are all related to the way you communicate and interact with others.

Aside from your technical skills, the ability to socialise well with your colleagues while maintaining professionalism is the key to a harmonious working environment. It might not be very obvious now, but a positive work attitude highly affects your job.

How important interpersonal skills are?

People, in general, communicate every day. A simple greeting, a smile, or a nod when passing by someone you know is already considered as a subtle way of communicating. It happens anywhere. In the workplace, even the most independent job (writer, statistician, software engineer) still requires interaction or collaboration with their team.

Interpersonal skills are considered very important because it;

1. Helps maintain a harmonious working relationship between colleagues, managers, and clients.
2. Largely contributes to a team’s organisational productivity.
3. Contributes to the creation of a positive work environment for all.

Must-Have Interpersonal Skills for a Harmonious Workplace

There is no better way to practise your interpersonal skills than exercising it every day. Here is our list of skills that you should practice to help maintain a professional workplace:

Self-awareness (know thyself)

The concept of self-awareness is best described by this phrase: “no one knows you better than yourself.” 

In general terms, this means that a person consciously knows what they feel and why they’re feeling it.

An employee who lacks self-awareness could come up with a careless decision that might affect the productivity of a team. Meanwhile, employees who are highly aware of their feelings will be more mindful of their actions and behaviour.

Nonverbal communications

This refers to other ways of communicating that does not involve words, but could be through:

1. Gestures
2. Facial expressions
3. Tone of voice
4. Eye contact
5. Body language
6. Physical contact (shaking hands, touching an arm, pushing, etc.)

Most often than not, nonverbal communications cause misunderstandings. In the worst cases, it can either make or break relationships. At work, communicating nonverbally in the wrong situation might ignite a bigger issue between your colleagues, clients, or your boss.

Respect for others

A healthy working environment encourages respect in all aspect regardless of the company hierarchy. According to a survey by the Society of Human Resource Management (SHRM), respectful treatment of all employees places as the top factor contributing to employee job satisfaction.

Bigthinkedge list different ways of showing respect in the workplace. The following includes:

1. Showing appreciation for employees’ efforts and time
2. Showing gratitude and courtesy
3. Listening to what others have to say rather than listening only to respond
4. Being respectful of others’ ideas and opinions, even when they differ from yours
5. Not disparaging, insulting, or attacking others; and
6. Not taking credit for others’ work; even if you build or improve upon someone else’s work, be sure to acknowledge their initial contributions

Showing respect in the smallest aspects can go a long way. It could be an important determinant in nurturing a positive connection which goes beyond time.

Empathy

Empathy is the capacity to place yourself in others’ shoes to be able to understand or feel what the other person does. It is a highly important ability to foster in the workplace because it helps you be more sensitive about your colleagues’ feelings and thoughts. Being empathetic makes you more careful about your choice of words, jokes, and side comments. Thus, lessening the chances of hurting others feelings or offending those around you.

On the other hand, empathy can also be quite useful in business negotiations along with strong communication skills.

Active listening

There is no better place to practise this trait other than in the workplace as it is where diversity is evident. Actively listening, in its most literal sense, is all about hearing someone else’s stories, rather than passively hearing their message. Take it deeply. Treat each conversation like you have something to learn from their stories because unconsciously, you will gain something.

Now, everyone has their own unique beliefs and principles. By actively listening to them, you will be able to somehow understand why people act and respond like the way they do.

Behaving appropriately

In any situation or location, behaving appropriately should always go without saying. At the workplace, what is considered to be appropriate is usually written on the company rules and regulations. However, here are some general behaviours that must be exercised by employees:

1. Punctuality
2. Friendliness and respect for others
3. Courteousness
4. Cooperative and easy to work with
5. Positive attitude
6. Dressing appropriately; and
7. Personal responsibility and accountability

Professionalism can also be acquainted with appropriate behaviour as it is about the proper way to act and behave at work.

More than this list of must-have interpersonal skills that employees should practise is the willingness to uphold and maintain a harmonious workplace. Because even if loads of effort are given to promote a good-natured relationship between all employees, in the end, their compliance is what will define the general population at work.

 

business team meeting

Quick Tips to Hosting Better Team Meetings

Team meetings are important for catching up with your co-workers regarding your group’s weekly or monthly accomplishments and challenges. It strengthens the communication between employees and designated leaders within the workplace. Being in charge of a team meeting can be daunting to some, especially for those who are doing it for the first time. The following tips can help you get on track and start organising amazing meetings!

1. Enumerate objectives to set the tone

Before starting a meeting, list down your agenda for the whole session. You can dedicate a slide to this at the beginning of your PowerPoint presentation or write in on the board. This gives the participants an idea of what to discuss and which topics are to be prioritised. Anything outside the list of objectives can either be discussed in another meeting or if there’s time left. Having a prepared list also helps everyone stay on track in means of topic and time.

business team meeting
Discuss the agenda beforehand to inform every one of the meeting’s objectives.

Additionally, it’s better to have this agenda list crowdsourced beforehand: ask participating members in advance if they have core issues they want to share in the meeting that can be part of the objectives list. This way, you are giving them an everyone a fair chance of getting their voices heard.

2. Encourage participation

Always dedicate even just a small part of the meeting to hearing out everyone present in the room. Even quiet members can sometimes have great ideas and opinions to share. Keep a mindset of hosting meetings not just because you have something to say to everyone, but rather, making it a platform for everyone to be heard. You can also take the time to ask everyone about their weekend, share a piece of good news from their personal lives, or a short weekly update on their tasks. This can help liven up the meeting or serve as an icebreaker and help lighten up the mood.

3. Find solutions as a team

Though different tasks and challenges are delegated to each member, it’s important to also steer focus on working together to help each department lead or participating member who’s experiencing difficulty come up with action plans. Adopting this into practice further develops communication between employees and provides a fresh perspective in approaching different issues. It also builds a strong sense of camaraderie and increases the probability of having more successful interdepartmental collaborations.

business team meeting
Make every success a team effort.

4. Incorporate something new

Having weekly meetings can get monotonous especially when you keep following the same format. To spice things up, you can try adding something to break up the pattern: show a related Ted Talk, bring in snacks, ask everyone to dress the same colour or have the meeting at a different location. Introducing variety even in the smallest of ways can help make the meeting feel different every single time.

 

Mastering the art of leading an engaging meeting can be very tricky, but we hope that these steps will help turn your reporting into something your team members can look forward to every week.

video call business man

Key Tips For Managing Your Offshore Team

Already got a team abroad working on your operations? If this is your first time hiring an offshore staff, it can be a bit difficult to handle a whole team. You’ll eventually get used to it, but instead of finding your way in the dark, entrepreneur.com shares some vital tips on how to cater to your outsourced team.

One of the crucial things to consider when hiring an offshore staff is ensuring smooth communication. This includes choosing offshore employees with strong English skills and assigning a team leader that will help ease communication between you and the rest of your remote staff. Another way would be to visit your team abroad at least once a year, this is to strengthen your connection with your staff members and engage with them on a more personal level.

To learn more about these tips, you can read the full article here.

leader

3 Key Characteristics an Efficient Leader Must Have

Notable leaders have shaped our culture and history, from legendary monarchs to known heroes and famous political personalities–great leadership has always been rewarded and renowned.  But what is leadership? What are the qualities of a good leader? The answer might be more complex than what we think, but in this article, we will narrow it down on three key characteristics.

company party

Fun Office Christmas Party Ideas

After partying on Halloween, Christmas is the next big shindig, especially here in the Philippines where we take Christmas seriously—too serious, in fact, that our Christmas celebrations don’t officially end until the first Sunday of January when it’s time for the Feast of the Three Kings.

Since the yuletide season is up ahead, we gathered fun ways to put the merry in “Merry Christmas” for your office party! These ideas can also work on other staff celebrations aside from Christmas.

company holidays

To-do’s to Keep Your Employees in High Spirit During Holidays

‘Tis the season to be jolly! But for companies, you still need to reach goals and keep your employees competitive. Yuletide is a season wherein both the employer and the employee struggles to keep up with their responsibilities and the coming holiday season.

Yet with open communication and give-and-take process, the employer and the employee can meet halfway to address concerns so that both can have a wonderful time this season.