back-office functions

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Setting up your back office operations in the Philippines

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It’s back to the grind for many businesses as the world slowly returns to normal. But with a growing workload, managing everything on your own can be challenging. Fortunately, plenty of firms across the globe provide remote business process outsourcing (BPO) services for back office tasks. For example, the Philippines, India, and China have thriving BPO industries that are talented, affordable, and, most importantly, reliable.

While India, China, and other countries with established BPO industries are often the first to come to mind when considering back office outsourcing, the Philippines is quickly climbing the top of the list with a growing number of advantages that make it appealing for businesses. The country’s large pool of English-speaking workers, for instance, ensures clear and concise communication between you and your staff. Additionally, the Philippine government is very supportive of the BPO industry, providing several financial incentives and tax breaks to businesses that outsource there.

So, outsourcing is the way to go if you’re looking for a way to ease your workload and focus on your core business. And when it comes to choosing support for your back office, the Philippines should be at the top of your list.

Experienced English-Speaking Workforce

The Philippines is an excellent country for back office support outsourcing because of its many advantages. First, the Philippines has a well-educated and English-speaking workforce. This means that you’ll be able to find high-quality support staff capable of completing your tasks quickly and accurately.

Affordable Quality Services

Second, the Philippines is an affordable country to outsource to. Labour costs are relatively low compared to other countries. As a result, you’ll be able to save money on back office support outsourcing by choosing to do it in the country.

Pre-Positioned Infrastructure

The Philippines is positioning itself as one of the premier BPO providers. And the government has even invested in the infrastructure needed to support a thriving BPO industry, including high-speed internet, reliable electricity, and modern office spaces. These factors make it easier for organizations to do business with operators in the South East Asian country.

The Philippines is quickly becoming the go-to country for back office support outsourcing. With a large pool of English-speaking workers, affordable quality services, and infrastructure already in place, the Philippines is an appealing option for businesses.

Wrapping Things Up: Setting Up Your Back Office in the Philippines

Now that you know the advantages of back office support outsourcing to the Philippines, it’s time to get started. The first step is to find a reputable BPO provider that can offer you the services you need at a price you can afford. Then, once you’ve found a provider, you’ll need to decide what tasks you want to outsource.

Once you’ve done that, you can sit back and relax, knowing that your back office is being taken care of by experienced professionals. So, are you interested in setting up your back office in the Philippines? Take a look into some of the roles that Filipino professionals can fill for your organisation.

back office outsourcing

Three Key Points to Remember for Back-Office Outsourcing

Business, Offshore Back Office / By

Back-office is a very important part of any company. It handles high-end administrative,  maintenance, and support functions without necessarily engaging directly with customers or clients.

Outsourcing back-office functions can help companies save money on personnel welfare and conveniently delegate non-client-facing tasks to external sources proficient at handling them. Data management, accounting, maintenance, and security services are examples of back-office functions that can be readily outsourced.

Since this part of an organisation performs essential tasks that aid the smooth running of the direct company to client services, it requires the use of highly experienced and committed personnel. Therefore, it’s important that outsourcing should be carefully done following industry-standard procedures and criteria.

The following key points should be remembered when outsourcing back-office functions.

  1. What Are The Tasks That Need To Be Outsourced?

Grumbles here and there from staff members and a constant pile-up of workload can easily tell when and where outsourcing is required. But these signs are not enough to determine the task(s) that require back-office outsourcing. A good way to identify tasks that can be outsourced is to involve the human resource team and all the other employees in the planning process.

Employees by themselves can point out what specific parts of the company require outsourcing. Knowing the tasks to outsource will help determine the type of outsourcing organisation to contact, which will save the company time and prevent unnecessary stress.

  1. Will Outsourcing Make the Company Better or Worse?

Even after determining what parts of the company are experiencing workload pile up, it is still important to check if contracting out tasks will be the best solution. Also, the long-term effects of doing this should be considered.

You need to ask and answer questions like: will outsourcing improve the quality of services offered by the company? Will it bring greater yield or increase the company’s income? These questions will help determine if back-office outsourcing will have positive or negative effects on the company.

  1. Can the Company Bear Outsourcing Costs?

Of course, outsourcing will incur some costs for the company. It should be determined if the company is ready to bear all necessary costs gracefully. This can be judged by comparing the effects outsourcing will have on the company against the current state of the company. 

Another thing will be to compare the costs of outsourcing with the costs of employing more employees. Back-office outsourcing should only be considered when the company is capable of bearing all the necessary costs.

Related article: Things to Remember When Choosing a Back-Office Outsourcing Provider

Conclusion

The back-office is as essential as every other operating part of any company. Outsourcing back-office functions helps organisations perform all their administration and management tasks faster and better while making them run smoother. Before back-office outsourcing, there are important points to be properly considered so you can get the desired results you seek. This article has provided some vital tips on how to approach them so you can do this the right way.