"> Top Outsourced Customer Support Services Provider | DBOS

Save up to 70% on your labour cost with OUR
Outsourced Customer Support services

DBOS provides custom-built outsourced customer support solutions to small, medium and large companies across many industries, giving you access to premium talents in the Philippines to fulfil your business’ needs. Our goal is not only to help your bottom line but also free up funds for growth and expansion.

What outsourced customer support roles do you need help with?

Your customers deserve the best experience that is seamless and personalised, no matter what channel they are on. The outsourced customer support roles that we normally provide include but not limited to:

Chat Support Representative

Studies have shown that live chat can drive 3x – 5x more conversions and deliver up to 6000% ROI. Live chat is also a lot cheaper than phone calls.

sales specialist/ lead generator

Businesses that use lead generation programs are more inclined to make more sales by turning leads into customers. It also contributes to a better Return on Investment. 

call center support

Improve your response time in a matter of minutes and decrease call abandonment. Shortened waiting time and better customer support services turn into a more satisfied customer.

claims & collections specialist

Hiring claims and collections specialists frees up your sales and accounting teams to do what they do best, generating sales and getting your administration department buzzing.

Other positions available upon request

Get a cost estimate for your outsourced staff in the Philippines. Grab a copy of our salary guide.

Benefits of Outsourced Customer Support

  • Cost savings of $40,000 to $90,000 per staff, per year.
  • We build our clients their own dedicated team that reports to them directly.
  • Implementation and delivery of strategies and operational improvements.
  • Free training and development
  • Custom-built to a broad range of expertise across most industries. 
  • Flexible options from 1 staff to 50+, with the ability to scale up or down.
  • Client maintains Intellectual Property and process control.

Need more convincing? Book a Free Consultation with our Outsourcing Expert to find out if outsourcing is a right fit for your business!

What our Top Clients Say About DBOS?

My attitude has changed dramatically and it is the claims team that turned me around. Their knowledge and skills continue to increase. Great job, Jacqui and DBOS!
Amanda Fitzimmons
Claims Manager | Alpha Group of Companies
We've been with DBOS for almost a year now, and they continue to deliver outstanding support and service. We started with just two staff which has now grown to eight with more growth planned in the future. They keep getting better at what they do and they genuinely care about our staff and our business. We definitely chose the right outsourcing partner.
Shaun Musa
COO | DKG Insurance Brokers
The DBOS Team are invested in helping PD achieve business outcomes that drive profitable growth and have a genuine desire to see us succeed as a fast low-cost car insurer. This alignment makes it a very sustainable business partnership.
Simon Lindsay
Managing Director | Progressive Direct
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