Telesales Representative

We are looking for an enthusiastic, upbeat, and lively Telesales Representative to lead the charge in generating sales for Comparison Website for Utilities.


  • Closing sales deals over the phone
  • Maintaining superior customer relationship
  • Answering all questions about the services
  • Asking strong questions to understand & determine customer requirements
  • Comfortable in using different customer service and CRM platform ( FreshDesk and FreshSales) and other system
  • Sending follow up emails, SMS via the CRM
  • Promptly enter and update customer information in database and CRM with critical precision
  • Take and process orders in an accurate manner
  • Handle grievances to preserve the campaign’s reputation
  • Go the extra mile to exceed sales targets and facilitate all opportunities for future sales
  • Maintain and keep records of calls and sales

Job Requirements:

  • Have proven experience in telesales or other similar sales/customer service roles
  • Be able to demonstrate and prove your track record of successfully exceeding sales quota preferably over the phone
  • Intermediate knowledge of relevant computer programs (e.g.CRM software e.g. Freshsales) and telephone systems
  • Ability to learn about new products and services
  • Effectively communicate information in an easily digestible way
  • Excellent knowledge of the English language
  • Excellent communication and interpersonal skills
  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills
  • Strong ability to handle and calm potentially irate customers
  • Ability to work additional hours outside of Mon/Fri