Customer Support Specialist (Chat and Email)

Join and Pioneer account for a Retail Marketing Software company!

Are you open to working on-site with 24/7 operation? Then we are looking for you!

DBOS is looking for a Customer Service Representative who has strong communication and customer service skills to handle consumer queries and concerns. We are looking for an agent who has a positive attitude and is goal oriented to meet individual or team target.

Job Responsibilities:

  • Handle customer’s needs and requirements
  • Answer email and calls from customers and potential customers inquiring for the product/services offered
  • Explain product or services being offered to customer
  • Respond effectively in a timely fashion and give correct instructions or information to customer
  • Establish trust and relationship by building rapport all throughout the call
  • Identify prospects that fit the target demographic
  • Use product knowledge to showcase the solutions that our company can offer to prospects
  • Use database, CRM, or other software to track progress with new prospects
  • Create, maintain and update database of customers with complete information and emails
  • Record customer information, outbound call history and customers response in detail
  • Maintain customer information and company’s document confidential
  • Consolidate existing customer base while building new customer base

Job Requirement and Qualification:

  • Minimum of 2 years customer service experience. A techsavvy with exp on E-commerce platforms is an advantage
  • Preferably with experience on retail campaigns and ecommerce applications (similar to shopify)
  • Preferably with background with ZenDesk and Hubspot
  • Excellent verbal and written English communication skills
  • Excellent customer service skills
  • Open to other Adhoc/Admin Tasks

Perks and Benefits


Job Satisfaction

Here at DBOS, we take care of our staff. Not only will you get a stable career, being part of our team also means you get health coverage, vacation and sick leaves, a handsome salary and other bonuses! We only want what’s best for our employees, and that includes keeping them healthy, productive, and happy.


Work-Life Balance

We give our staff enough time off work, enabling them to balance corporate and family life. Most people think working at a BPO company requires nightshifts, but here at DBOS, our staff is only active during the day. Do you want your weekends spent at home? Don’t worry, our schedules got you covered.


Open Communication

As a company, we strive to lead by example, which is why here at DBOS, we maintain an open line of communication between the administration and the rest of our staff. Our founder, Jacqui Miller, places an emphasis on the visibility of our leaders in the workplace. Got something to say? Comments, suggestions or reactions? We will lend our ears to you.


Employee Appreciation

Your success is our success, and we make sure to help you reach your maximum potential. We also have surprise treats and activities for everyone on board the DBOS team. We don’t have a shortage of celebrations here because we believe that building strong relationships with our staff is a priority. Once you become part of our team, we make sure to make you be as comfortable as possible.


Workplace Diversity

Everyone is welcome here at DBOS! We see to it that you’ll never feel out of place, and help you be comfortable with the work environment. Our team is comprised of great people who are more than happy to see a new face around. Joining us is like joining another family!

What it’s like to be part of DBOS?

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    Head Office and Contact Center

    Unit 606, 6th Floor, Digital & IT Office: Unit 501, 5th Floor, The Spark Place, P.Tuazon, cor 10th Ave., Araneta Center Cubao, Quezon City 1109 Metro Manila