Customer Support and Sales Specialist

We are looking for an experienced Customer Support and Sales Representative to work with Insurance Company in Australia. You will be working closely with the contact center team in receiving and dialing calls and to help grow the company’s business portfolio.


  • Must be passionate with Sales
  • Able to handle mostly outbound and inbound calls with a minimal chat and email
  • Reach out to existing customer to check and update their profile and offer the new service of the client (Pet Insurance)
  • Answer calls from customers and potential customers inquiring for the product/services offered
  • Able to explain product or service being offered to the customer
  • Sales Orientated
  • Provide accurate, valid and complete information by using right methods and tools
  • Able to handle and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutions
  • Follow communication procedures, guidelines and policies
  • Maintain customer information and company’s document confidential
  • Send reports to Team Lead of total calls processed

Job Requirements:

  • Excellent English communication skills both verbal and written
  • Proven sales experience
  • Must have a minimum of two (2) years’ experience in the BPO industry
  • Customer service focused and great listening skills
  • Must be a good team player
  • Must be able to manage sensitive client information
  • Must have a good and positive working attitude
  • Familiar with CRM system and practices is a plus but not required
  • Computer literate
  • Ability to multi-task
  • Amenable on weekdays off