Claims Specialist

DBOS is looking for a Claims Specialist who is keen to details, goal oriented and can provide a fast-paced service. The Claims Specialist will be working closely with the Account Executives in Australia in performing assigned task and duties necessary to support and help the Claims team.

Job Responsibilities:

  • Process motor vehicle claims and claims management
  • Prepare renewal documents and paperwork
  • Issue of Certificates of Currencies to clients and other needed documents
  • Assist account managers with finalising new business invoices on the system
  • Handle both inbound and outbound calls regarding concerns of the parties involved
  • Create and review documentation and reports
  • Input and update data using the company’s systems and CRMs
  • Perform audit of claims and outstanding items
  • Manage complaints and assist with problems or questions regarding claims and/or policies
  • Perform general administration duties and ad hoc tasks assigned
  • Comply with state laws, policies and company procedures


  • At least 3 years of insurance claims experience preferably with Australian clients
  • It would be an advantage if with motor insurance claims experience
  • Excellent written and verbal communication skills
  • Expertise in liaising with customers and third parties including providing quality service and achieving customer satisfaction
  • Proficient in Microsoft Office applications and web-based systems or tools
  • Ability to prioritise and multi-task
  • Good judgment and critical thinking
  • Willing to be cross-trained with different tasks and ability to work in fast paced environment