Assistant Account Executive

Were are looking for an Assistant Account Executive to work for an insurance company in Australia.

Job Responsibilities:

  • Ensure 100% accuracy and validity of all documentation.
  • Provide customer satisfaction from all enquiries and service requests, in a timely manner
  • Prepare new business paperwork for underwriters
  • Raising of monthly invoice
  • Processing of Endorsements, Amendments, Additional Premium, Refund Premium, Non-Financial Endorsements, change of address, etc.
  • Encoding and filing in the in-house system and CRM of client
  • Issuing Certificates of Currency
  • Drafting Renewals and Quotes
  • Perform general administration duties and ad hoc tasks assigned
  • Comply with state laws, policies and company procedures

Job Requirements:

  • At least 2 years of call centre experience working with Australian clients
  • Preferably with insurance or broker experience
  • Excellent written and verbal communication skills
  • Expertise in liaising with customers and third parties including providing quality service and achieving customer satisfaction
  • Proficient in Microsoft Office applications and web-based systems or tools
  • Ability to prioritise and multi-task
  • Good judgment and critical thinking
  • Willing to be cross-trained with different tasks and ability to work in fast paced environment