Offshore Call Centre Facts
By Justine Gado | Sep 18, 2019
Offshore call centre services have long been a vital part of the Business Process Outsourcing (BPO) industry. Long before other back-office offshore services was introduced in the Philippines, the call centre business was first.
For years, the BPO industry has hugely contributed to the economic growth of several struggling countries including India and the Philippines. These countries were two of those who keep on dominating the industry up until this day. Industry experts even called the Philippines as the world’s outsourcing hub and the ideal destination for outsourcing.
Call centre hubs in the country focus on providing customer service and sales. Compared to in-house agents, outsourced customer support offers lower labour costs but produces higher productivity rates – a total win-win situation. And that is the major reason why foreign companies choose to outsource in other countries.
Learn more about the offshore call centre industry on the infographics below.
So, if you’re looking for a reputable and trusted offshore staffing company who can handle all your call centre needs, just visit us at dbos.com.au. You can also check out the other offshore staffing services that we offer and get a free consultation from our very own CEO and founder!